Working smarter with the DOCOsoft claims management system

Our claims management system allows firms to drive up performance and profitability. Our market-leading technology makes it hard for claims departments to underperform, with features that enable your teams to work smarter, save time, and get ahead.

What is a claims management system?

Integrated claims management systems are the core tool for any insurance carrier. Inefficient legacy practices have had their day. Now DOCOsoft’s end-to-end claims management solution enables (re)insurers to streamline the entire claims lifecycle, using automation to maximise efficiency and performance. This frees claims handlers to concentrate on those challenges that only a human can handle.

DOCOsoft claims management features

As a person-first organisation, DOCOsoft pays close attention to the insurance industry’s priorities for claims management systems to provide a system that matches the real needs and working practices of the people who use them day-to-day. Here’s what we can help you do:


Make informed decisions – integrated workflows, advanced data insights and analytics, and reliable reporting features help you make better-informed business decisions.


Scale with ease – our agile claims management core flexes to fit your business, and our systems scale when you need them to, with add-on modules that create adaptive workflows.


Increase your profits – effective, well-built claims management systems are known to reduce operating, maintenance and training costs. On top of this, using our industry-leading insurance software improves customer satisfaction and policy retention. The bottom line? Increased profits for your business.


But that’s not all. DOCOsoft’s intelligent claims management system benefits your business in many other ways:

  • Save time and reduce the risk of human error with automated processes
  • Handle claims faster with our intuitive, user-friendly interface
  • Improve customer satisfaction ratings and brand reputation
  • Maintain standards with ease to protect your business performance
  • Respond promptly and effectively to unexpected events, with accurate automated reporting
  • Keep teams engaged by reducing tedious low-value tasks and redirecting expertise to more profitable projects

And the list goes on…



  • Data warehouse
  • Workflow management
  • Document management
  • Diary and notes management
  • User authentication management




  • Priorities, alerts and warnings
  • Claims inbox
  • Manual claims
  • Policy, claims and transactions
  • Manager approval

DOCOsoft claims management modules

Add-on modules allow you to create adaptive workflows and scale with ease…


Conduct Risk


DOCOsoft File Viewer (DFV)

Key Event Protocol (KEP)

Volume Claims Service (VCS)

Lloyd’s Brussels Subsidiary (LBS)

Gemini API

Gemini NON-API

Bordereau & Block Claims

Policy Correction


Email Claims

CAT & Events

SCM Reconciliation

Sanctions Checking


Straight Through Processing (STP)

Complement the DOCOsoft claims management system with DOCOinsights

What if you could complement all the features of the DOCOsoft claims management system with the reliable expertise and foresight to plan effectively for the future? You can with our insurance claims reporting software – DOCOinsights.

Our joined-up Insurtech solutions offer real-time record keeping and streamlined data collection to create reliable reports in no time. Comprehensive analytics give you the insight and ability to plan for the future and maintain a competitive advantage.


Book a demo and see for yourself how DOCOsoft’s claims management system can transform the way you work.