Case studies

Embracing the future of claims technology

About Argenta Argenta Syndicate Management Limited is a Lloyd’s managing agency underwriting through Argenta Syndicate 2121. It writes a balanced portfolio of Direct and Facultative Property, Power and Utility, Energy, Marine, Marine and Energy Liability, Treaty Reinsurance, Terrorism, Political Risks, Casualty, and UK SME business. Argenta’s claims team is a key part of the service […]

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A smarter way to manage claims

About Markel International London-based Markel International looks after the commercial insurance needs of major businesses, SMEs, professionals and sole traders around the world. Markel International is a subsidiary of US-based global insurer Markel Group, whose insurance operations posted revenues of $8.085billion for 2022, and a gross premium volume of $13.201 billion. Operating through six divisions, […]

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A new claims management system drives efficiency gains

About the client The client writes a global property and casualty (P&C) reinsurance book from strategic (re)insurance centres around the world, offering meaningful lead capacity backed by an innovative and collaborative approach to underwriting across a broad range of P&C reinsurance on both a treaty and facultative basis. The client is known for its highly […]

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Future-proofed claims management peak performance

About the client The client is a global insurer providing tailored insurance cover for large, complex risk exposures worldwide – on both Lloyd’s and its own company paper. The client delivers bespoke cover across the risk spectrum. Its highly skilled risk engineers specialise in providing innovative solutions for unusual and complex client needs. The client […]

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Working smarter and more efficiently

About Apollo Apollo Syndicate 1969 was originally founded in 2009. Since then, it has grown from a team of five, writing just two classes of business, to nearly 200 people with 23 classes of insurance and reinsurance business. Apollo Syndicate Management Limited secured FCA and PRA authorisation as a standalone managing agency in 2015. Widely […]

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A responsive support service makes all the difference

About Faraday Faraday’s Syndicate 435 at Lloyd’s underwrites a range of (re)insurance business around the world that includes Aviation, Casualty, Property, Accident & Health, Agriculture, and Energy. Its customers are at the heart of everything Faraday does. Faraday’s experienced and knowledgeable claims team provides a first-class service to clients and brokers and to its own […]

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Benefiting from a two-way learning process

About MAP   Managing Agency Partners (MAP) is an independent, largely employee-owned agency underwriting in the Lloyd’s insurance market through its Syndicate 2791. Founded in 2000, MAP rapidly established itself as a leading underwriter in each of the classes of business in which it specialises. The security behind the syndicate reflects a broad spread of third-party […]

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Innovating in partnership since 1999

About AEGIS London AEGIS London is a successful, diversified insurance business, leading and participating in a wide range of classes traditionally written in the Lloyd’s market. With more than 220 people in London and three in Canada, the business continues to develop its capabilities in new lines of business, bringing its own unique collaborative style […]

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DOCOsoft breaks new ground in Bermuda, working with ACORD messaging

A leading Lloyd’s managing agency with a Bermuda-based reinsurance operation came to DOCOsoft looking for a claims solution to challenges it faced processing ACORD ECOT and EBOT messages. Prior to DOCOsoft’s involvement, the client’s claims team had no option but to rely on a message management tool (MMT) that required it to carry out a […]

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Enhancing claims management efficiency

About the client   The client is the P&C and specialty risk division of a global reinsurer based in Europe, providing insurance solutions and services for businesses of all sizes in hundreds of countries worldwide. It writes a global portfolio of property, casualty, professional, financial lines, specialty insurance and reinsurance business.   Moving to a Write-Back CMS    […]

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