This month, we celebrate DOCOsoft’s 13th official birthday as an Insurance Technology Claims Services provider. The roots of modern DOCOsoft go back to when we were established as a document management company working with AEGIS, Global Aerospace, MAP Syndicate and Omni Whittington​. Before that time, my 10 years of living and working as a developer in Japan was very much a formative experience for me. The Japanese way of doing […]

The London insurance market is a highly competitive beast. The grey stereotype of pin stripe suited insurers belies the daily jousting between underwriters and brokers, which breeds forceful and driven personalities. So when you insert some of those personalities into a competitive environment at an insurance conference you can be certain that some sparks are […]

The main thing is to start with a good defence. Such thoughts occurred to me during the stirring game of rugby at the weekend when the English team staged a fightback against the superb Ireland unit that had been leading, unbelievably it seemed, 21-5 at half time. The Irish Times article the next day captured […]

In 2017, the insurance sector adopted the term ‘Insurtech’ with growing enthusiasm, sensing a new source of competitive advantage, new revenue streams, disruptive potential, and a consequent funding upsurge. Investment in Insurtech companies has ballooned, with £218 million invested into UK  insurance start-ups in the first six months of 2017 compared with just £7.8 million in the […]

As 2018 gets underway, now is time to reflect on the trends that have shaped the insurance sector over the past 12 months and look into our crystal ball to make predictions for the year ahead. Technological innovation is transforming insurance and its claims team processes. I predict this trend will gather speed in the […]

“What should the London market look like in 2025?” Lloyd’s chairman Bruce Carnegie-Brown posed the question to more than 400 delegates attending The Insurance Insider’s London Market Conference on the 2nd November in one of his first speeches since taking the helm at Lloyd’s. In an information-rich world in which imagining what is going to happen next […]

DOCOsoft set off for this year’s 60th anniversary Monte Carlo Reinsurance Rendez Vous in high spirits. Our two-man team were on a mission to establish some reinsurance “facts on the ground.” Our research was quite meticulous and thorough. So let’s start with a few interesting facts. Monte-Carlo, Monaco, is famous for its casinos, the F1 Grand Prix […]

Managing Agents are required to meet the Principles and Minimum Standards set by Lloyd’s and this applies equally when ensuring that there is an appropriately detailed, regular file review process. According to Lloyd’s the process for claims file review shall be documented and allow for the results to be reviewed with the relevant claims handler. […]