Strengthening the feedback loop between claims and underwriting

Claims is no longer viewed as simply the end of the insurance lifecycle. Across the London Market, it is becoming a strategic source of insight that helps shape underwriting decisions, product development, and overall portfolio performance.

In partnership with Insurance Insider, DOCOsoft brought together senior claims leaders to explore how closer collaboration between claims and underwriting is transforming the way insurers operate. The discussion revealed a clear shift towards continuous engagement, with claims intelligence increasingly informing decision-making across the business.

The report explores the key opportunities driving this change, the challenges that still need to be overcome, and the practical steps insurers can take to build stronger, more effective feedback loops between claims and underwriting.

Access the report below to discover the key insights from industry leaders, explore practical strategies for strengthening collaboration, and learn how a more connected approach to claims and underwriting can improve underwriting performance, product innovation, and long-term business outcomes.