Author: Aidan O’Neill, Founder & CEO It was a pleasure to join Leo Dixon of Swiss Re and Chris O’Shea of Markel on stage at this year’s TIN London Market Claims, where we talked about navigating the drivers for change – delivering claims transformation in uncertain times. It was a lively, thoughtful session, expertly chaired […]

The TIN London Market Claims conference earlier this month marked a significant inflection point. After years of talking about digitalisation and process improvement, the tone at this year’s event felt markedly more practical, more confident, more focused on ensuring claims takes its rightful place as a driver of profitability, not just the necessary point of […]

You won’t need us to tell you that the process of claims adjusting and claims management involves a lot of data.   A lot of data comes in at the front end. There’s claims data, policy data, and data that arrives in the form of emails or via any of a range of third-party feeds. That […]

Since Covid-19 first emerged, with lockdowns soon becoming a persistent fact of life, a pre-existing trend towards some degree of remote working massively accelerated. Today, there’s a broad-based consensus that some degree of hybrid working is likely here to stay. The claims teams who coped best with the disruptions brought on by the pandemic were […]

Claims is never going to be a profit centre, but an effectively managed and resourced claims team can play a vital part in boosting an insurance or reinsurance company’s efficiency – and ultimately its ability to deploy its resources to maximum effect and so operate more profitably. So, without even getting into the need to […]

As explained in our last blog, security is a fundamental benefit of blockchain because only certified parties in the network can transact. Blockchain ledgers are a common version of the truth that each party holds and acts upon. “In enterprise uses, the technology allows contracting parties who need to see the information see it and […]

In our last blog in this short series on Claims Management System technology, we will focus on going live on a platform during lockdown. The fact is, COVID-19 has undeniably forced companies out of their comfort zones. Working from home is not a pipe dream anymore, it is our living reality and it seems improbable […]

Insurance technology should be an enabler, but is often faced with a barrier to progress. Post COVID-19, more insurance C-Suite executives are increasingly vocal about their digital agenda. With those executives working from home and employing digital assets in news ways, it has alerted London market claims practitioners to the alternative opportunities. In the first of a series of blogs, we will ask […]