Shiver Me Timbers! DOCOsoft’s Merry Band of Sailors Take to the Waves

DOCOsoft staff, clients and colleagues across the London insurance market found their sea legs (or rather their river legs) when we all set off on a boat trip up the Thames at the end of June.

The boat was literally rocking, on a slightly choppy river when the party embarked at Tower Pier, but it was plain sailing from then on as we chugged our way up the Thames.
DOCOsoft laid on the food and beverages while a guitar player belted out a set list of killer tunes to entertain the merry revellers.

It was also a good opportunity to celebrate London Market claims talent with our second annual “DOSCARs” awards. DOCOsoft’s CEO Aidan O’Neil presented four Awards on the night. The first three awards were in relation to a person/company who has made a significant difference utilising the DOCOsoft Claims Management System, and the last award was our Lifetime Achievement Award.

Talbot’s Katherine Fraser, although no longer a claims handler, was awarded with the Claims Handler award. This was down to her work whilst in her Claims Handler role, as she was instrumental in helping design the Write Back version of DOCOsoft. Kat is also a big factor in our DOCOsoft Best Practice Groups, which we greatly appreciate. There was a tie for our Non-Claims Handler award between Philip Brooks and David Hughes, both of Axis Novae. We have worked closely with these guys a lot particularly during the Novae integration project.

AXA XL were was the winners of our company award. , DOCOsoft had a successful implementation into AXA XL last year and they now have the most DOCOsoft users of all our clients. Asta’s Patricia Hodges was awarded with the Lifetime achievement Award as a little ‘thank you’ for her 20+ years of friendship whilst helping DOCOsoft to get to where we presently are in the Lloyd’s Market due to her help during our early days.

It was certainly a great conclusion to a day on which DOCOsoft hosted its latest User Group and Best Practise Group, which are designed to help clients make the most of their claims management system and exchange ideas to introduce enhancements. Manager approvals, authority limits, calendar functionality, diaries and the ability to export data were all the subject of potential enhancements. 

Meanwhile the User Community were able to get up to speed with the latest news and developments from DOCOsoft. So what’s new at DOCOsoft? We issued a warm welcome to new claims handler users, formerly at Novae, who went live with their new CMS at AXIS in December 2018.

The Universities Mutual (UMAL) is now taking DOCOsoft Claims while ISO27001 accreditation is ongoing and due to complete soon. We now enjoy a Marie Curie Fellowship, which is establishing DOCOsoft as a Tech Centre of Excellence.
We also announced the launch of an exciting new Reserve Analytics product, which looks set to put DOCOsoft on the data analytics and machine learning map. Ultimately it is our aim to deliver new claims insights so that our clients can make better decisions. Finally we welcomed our new London recruit – Steve Morgan – to the DOCOsoft fold.

We also welcomed a special guest speaker, Tom Upton, who is a Claims Manager at Markel, to give a talk on a new global expert management initiative. We finished off with other market initiatives and a group discussion focusing on LM TOM Claims news, and the positive impact of John Neal’s ‘Future of Lloyd’s’ report. 

It was a great end to a busy working day, but the fun was only about to begin as clients, colleagues and DOCOsoft’s merry band of sailors prepared to get into cruise control and Captain O’Neill led the way!