Market Modernisation
As the Lloyd’s and London Market continues its digital transformation, market modernisation remains a priority. DOCOsoft is working closely with carriers, market bodies and partners to ensure customers have the claims technology and the flexibility they need to navigate what comes next.
Navigating market modernisation
Market initiatives will inevitably evolve over time, but the need for modern adaptable claims technology remains. Carriers looking to improve claims performance, increase operational efficiency, and strengthen oversight – while retaining the flexibility to respond confidently to future market developments – need a trusted technology partner with deep London Market expertise, and a proven ability to help carriers navigate change successfully.
As the leading provider of claims software solutions to the London (re)insurance market, DOCOsoft is actively engaged in the ongoing modernisation of the market. Our customers make up more than 30% of the Lloyd’s market, and we process more than half the market’s claims messages each month. That means we’re uniquely well placed to represent our customers’ interests through feedback, strategic insight, and practical expertise at every stage.
Beyond Blueprint Two
DOCOsoft was closely involved in the Blueprint Two project throughout its development and continues to be involved as the future shape of market modernisation continues to evolve. The objectives that informed Blueprint Two remain important for the future of the London Market. Greater efficiency, improved data quality, increased automation, and more seamless digital processes all have a vital role to play in supporting London’s position as a global centre for specialty insurance.
DOCOsoft continues to engage closely with market developments through our participation in key industry forums and governance groups including the Writeback Steering Committee, ensuring we’re ready to anticipate and adapt to emerging requirements and uphold our customers’ best interests.
As the market continues its transformation journey, DOCOsoft is perfectly placed to support carriers with our deep understanding of the operational realities of complex claims handling and the practicalities of delivering change successfully.
Where are we now?
The preparation, progress, and lessons learned from Blueprint Two remain of value, and work continues on common standards, shared data models, and market-wide collaboration on building a modern claims infrastructure.
But now carriers are free to focus on achieving practical business outcomes, and to prioritise projects that deliver measurable benefits in the short term. AI exploration and adoption is accelerating, and carriers are increasingly investing in automation, analytics and operational improvement.
At DOCOsoft, we continue to engage with and support all relevant market initiatives. Whatever form the next phase of market modernisation ultimately takes, we’ll be closely involved and ready to help our clients adapt, evolve and take advantage of the opportunities it creates.
Blueprint Two was the name given to a major London Market transformation programme led by Lloyd’s, aimed at creating a more digital, data-driven marketplace. Its goal was to improve efficiency, data quality and connectivity by introducing common digital processes, standards and infrastructure right across the insurance lifecycle, including placement, accounting, settlement and claims.
In March 2026, Lloyd’s confirmed that Blueprint Two would not proceed as the standalone programme originally envisaged. However, much of the work undertaken remains relevant. Market collaboration continues around areas including common data standards and digital infrastructure, while carriers are increasingly pursuing their own technology, automation and operational improvement initiatives independently.
London Market modernisation is the collective term for ongoing efforts to improve how insurance business is transacted across the Lloyd’s and London Market – principally through better technology, data, connectivity and processes. Its objectives include reducing operational friction, improving data quality, enabling greater automation, and ensuring that the London Market remains competitive in an increasingly digital global insurance industry.
Specialist claims technology like DOCOsoft’s Claims Management System helps carriers modernise their claims operations by connecting systems and data, automating routine processes and providing better operational insight and control. Modern adaptable claims platforms like ours also support integration with market services and emerging technologies, allowing carriers to improve performance today, while retaining the flexibility they need as London Market infrastructure and standards continue to evolve.
DOCOsoft continues to work closely and actively with carriers, market bodies and technology partners to support the continued modernisation of London Market claims. Through industry forums like the Writeback Steering Committee, we contribute practical expertise and customer insight. At the same time, we continue to pioneer the development of new and improved claims technology that enables greater automation, connectivity, data quality and operational efficiency in a rapidly changing market.
What’s next?
Market modernisation didn’t end with Blueprint Two. Read our latest thinking on where the London Market is heading and how carriers can stay ahead of change.
Explore our insights