DOCOsoft CEO Aidan O’Neill Joins Panel at Insurance Insider London Market Conference
This week, Aidan O’Neill, Founder and CEO of DOCOsoft, contributed his expertise to the Tackling Cross-Class Claims panel at the Insurance Insider London Market Conference.
The session brought together industry leaders, including Stephanie Denton, Paul Handy, and Tobin Ryan, to discuss the growing challenges of cross-class claims in the insurance sector. The panel focused on how insurers can refine their claims processes by utilising data and modernising systems to effectively address this evolving issue.
Aidan highlighted the critical role of digital transformation in streamlining claims handling, improving operational efficiency, and staying ahead in an increasingly complex market. He also discussed how insurers can leverage technology to simplify the process of managing cross-class claims, ultimately improving customer satisfaction and service delivery.
Expanding on these points, Aidan and his co-panellists explored additional challenges and opportunities in the broader management of complex, multi-line claims. The conversation delved into the importance of strong leadership, effective communication, and cross-team collaboration. They also discussed how quality data and advanced analytics are essential to driving innovation and meeting the ever-evolving demands of both the market and customers.