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# DOCOsoft

Excellence in Insurance Software Solutions

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## Posts

- [Blogs](https://docosoft.com/blogs/)
- [Beyond POCs: How forward deployed engineering is key to building AI for complex claims](https://docosoft.com/beyond-pocs-how-forward-deployed-engineering-is-key-to-building-ai-for-complex-claims/) - There’s no shortage of ambition around AI in the P&C (re)insurance market. Almost every carrier is exploring opportunities. Some have multiple proofs of concept underway, some are investing heavily in internal AI development programmes, while others are still hesitating over issues around governance, security and operational questions. A 2026 survey found that just 7% of
- [Accelerating document retrieval response times](https://docosoft.com/accelerating-document-retrieval-response-times/) - For London Market claims teams, rapid access to documents of all kinds is key to handling claims efficiently. Policy files, bordereaux, expert reports, correspondence, invoices and supporting evidence often sit across shared market infrastructure, rather than within the carrier’s own systems. Claims handlers need to be able to call up the documents they need, when
- [How DOCOsoft keeps your claims processing on track](https://docosoft.com/how-docosoft-keeps-your-claims-processing-on-track/) - The Writeback message Ever wondered how claim information entered by brokers gets into your DOCOsoft CMS? Well, unless your business is focused purely on run off, that claim information arrives in the form of a Writeback message. The history of Writeback starts way back in 2015. Writeback messages were created as part of a broader claims
- [Meet Mike Myers, Lead Solution Architect](https://docosoft.com/mike-myers-lead-solution-architect/) - Profile: Mike Myers, Lead Solution Architect Mike Myers took an unconventional route into enterprise architecture. He began his career in animation, working on productions like the film Asterix in America and the TV series Teenage Mutant Ninja Turtles. At Universal Pictures, he was part of the team that worked at Steven Spielberg’s Amblimation studio in
- [Agentic and Generative AI: Execution Is the Advantage](https://docosoft.com/agentic-and-generative-ai-execution-is-the-advantage/) - The DOCOsoft team had an opportunity to take the pulse of AI in the insurance market at the recent Agentic + Generative AI event organised by Intelligent Insurer. Our CEO Aidan O’Neill, Lead Data Scientist Bernard Cosgrave, and Product Manager Lloyd Bizaoui were among a packed crowd of insurers, reinsurers and technology leaders, all assembled
- [Meet Lloyd Bizaoui, Product Manager for CMS & AI](https://docosoft.com/meet-lloyd-bizaoui-product-manager-for-cms-ai/) - Lloyd Bizaoui joined DOCOsoft in December 2025 as Product Manager, with responsibility for both the company’s core Claims Management System (CMS) and its AI strategy. Always drawn to fresh challenges, Lloyd describes himself as someone who likes to throw his hat over the wall and then figure out exactly what’s on the other side.’ That
- [From Intern to Executive: My Journey at DOCOsoft](https://docosoft.com/from-intern-to-executive-my-journey-at-docosoft/) - Nicole is a marketing executive in our Dublin office, where she plays a vital role in our marketing and events team. She joined DOCOsoft in 2021 as an intern while pursuing her studies and has since advanced to her current position following her graduation, where she actively supports our marketing and strategic initiatives. “During my
- [TINtech London Market 2026: Claims transformation in focus](https://docosoft.com/tintech-london-market-claims-transformation-in-focus/) - On 3 February, the London (re)insurance market came together for TINtech London Market 2026, hosted by The Insurance Network. The event once again proved why it’s become such a key date in the market calendar, a space for open and honest conversations about technology and where the market is going, what needs to change, and
- [Taking the pulse of AI and automation in the specialty claims space](https://docosoft.com/taking-the-pulse-of-ai-and-automation-in-the-specialty-claims-space/) - Specialty claims are not like other claims. They tend to be more expensive, more complex, more sensitive, and more challenging in a host of other ways. And the exponentially increasing uncertainty and unpredictability of today’s economic, environmental and commercial landscape only amplifies those distinctive traits. Inflation is pushing costs up. Emerging risks are multiplying. And
- [Practical AI and automation for London Market claims](https://docosoft.com/practical-ai-and-automation-for-london-market-claims/) - Reflections from the LMA’s recent Innovation Panel Discussion On the afternoon of Thursday 4 December 2025, the LMA’s Claims Operations Leadership Group hosted a hybrid AI and Automation Innovation Panel. With a panel comprising leading claims software providers, the session was aimed at claims management, claims operations, and claims professionals across multiple classes. Rather than
- [Future Claims Bermuda](https://docosoft.com/future-claims-bermuda-supporting-the-growth-of-a-vibrant-claims-community/) - The inaugural Future Claims Bermuda event, held on 3 November 2025 at the Bermuda Underwater Exploration Institute, brought together a broad cross-section of the island’s claims community – from experienced practitioners managing complex global losses, to students contemplating taking their first steps in the profession. Hosted by DOCOsoft and the Bermuda Foundation for Insurance Studies
- [Navigating the drivers for change: reflections from TIN London Market Claims 2025](https://docosoft.com/navigating-the-drivers-for-change-reflections-from-tin-london-market-claims-2025/) - Author: Aidan O'Neill, Founder & CEO It was a pleasure to join Leo Dixon of Swiss Re and Chris O’Shea of Markel on stage at this year’s TIN London Market Claims, where we talked about navigating the drivers for change – delivering claims transformation in uncertain times. It was a lively, thoughtful session, expertly chaired
- [Reflections on Insurance Insider’s London Market Conference 2025](https://docosoft.com/reflections-on-insurance-insiders-london-market-conference-2025/) - Insurance Insider’s London Market Conference is a reliably good barometer for our market’s current priorities, ambitions, hopes and anxieties. This year’s event on 13 November felt different in one important respect. For the first time in a long time, there was a broad shared acknowledgement that claims technology is no longer a peripheral or secondary
- [TIN London Market Claims 2025 - Claims transformation enters a new phase](https://docosoft.com/tin-london-market-claims-2025-claims-transformation-enters-a-new-phase/) - The TIN London Market Claims conference earlier this month marked a significant inflection point. After years of talking about digitalisation and process improvement, the tone at this year’s event felt markedly more practical, more confident, more focused on ensuring claims takes its rightful place as a driver of profitability, not just the necessary point of
- [Reimagining claims – technology that puts people first](https://docosoft.com/reimagining-claims-technology-that-puts-people-first/) - In an environment as complex and as specialised as the Lloyd’s and London Market, modernising claims operations isn’t just about improving performance and efficiency. It’s a matter of long-term survival. Carriers today face a triple threat: rising client expectations, fierce competition for human experience and expertise, and the friction that comes with outdated systems that
- [Claims technology — why service makes all the difference](https://docosoft.com/claims-technology-why-service-makes-all-the-difference/) - To deliver a great claims service, Lloyd’s and London Market carriers need great technology. But that’s only half the story. The aftersales care and ongoing service that stand behind it can make or break a claims technology solution. In an environment as complex and interconnected as the London Market, great technology can act as a
- [How AI and automation are rebuilding claims workflows from the inside out](https://docosoft.com/how-ai-and-automation-are-rebuilding-claims-workflows-from-the-inside-out/) - Conversations around AI and automation in the London Market tend to be clouded by hype. But, undramatically, step by step, claims teams are already putting new technologies to work and transforming the way they operate. At the heart of this transformation is a growing portfolio of task-focused practical tools that are reshaping the entire claims
- [Why Dublin is the perfect base for an insurance technology business](https://docosoft.com/why-dublin-is-the-perfect-base-for-an-insurance-technology-business/) - Our many customers in the London Market are used to seeing us out and about in EC3’s offices, conference venues, bars and restaurants. So much so, they could be forgiven for overlooking the fact that the vast majority of our operations are based in Dublin. DOCOsoft is an Irish company, and proud of it. Putting
- [Imagining the claims professional of the future](https://docosoft.com/imagining-the-claims-professional-of-the-future/) - The London (re)insurance market is currently undergoing a profound shift. Against a backdrop of ever-expanding technological possibilities, increasingly stringent regulatory demands, and an ongoing war for talent in the sector, carriers are reimagining the role of the claims professional. As speciality insurers and reinsurers explore and embrace the potential of new technologies like AI and
- [Automating claims processes in the Lloyd’s and London Market](https://docosoft.com/automating-claims-processes-in-the-lloyds-and-london-market/) - The Lloyd’s and London insurance market is inherently complex. With its subscription-based model, layered policies, and multi-jurisdictional exposures, this market presents a uniquely challenging environment for claims professionals. Claims people with the skills and experience to negotiate that environment are neither plentiful nor inexpensive to retain. That’s why claims automation isn’t just a nice-to-have for
- [DOCOinsights](https://docosoft.com/blog-docoinsights/) - DOCOInsightsThe need for advanced claims analytics solutions has been driven by globalised competition, data overload, more stringent risk and compliance requirements, new regulations and changing consumer behaviours. Many London market claims teams are therefore turning to analytics to gain insight and enhance performance. Weaving analytics into the organisational fabric can position Managing Agents for strategic,
- [DOCOsoft at the Bermuda Risk Summit 2025](https://docosoft.com/docosoft-at-the-bermuda-risk-summit-2025/) - The Bermuda Risk Summit (BRS 2025) brought together industry leaders, innovators and decision-makers earlier this month to discuss all aspects of the evolving (re)insurance landscape. Held at the Hamilton Princess from 10-12 March, the event brought together more than 450 attendees from Bermuda, the US, Canada, the UK, Europe and as far afield as Japan.
- [What DORA means for you and how DOCOsoft can help](https://docosoft.com/what-dora-means-for-you-and-how-docosoft-can-help/) - The Digital Operational Resilience Act (DORA) Regulation (EU) 2022/255 is a regulatory framework that aims to strengthen the digital resilience of financial services firms. This includes all insurance companies, including P&C insurers and reinsurers. Carriers increasingly rely on externally sourced technology to manage many of their critical functions, including claims. In so doing they need
- [Thoughts on the recent TINtech London Market conference](https://docosoft.com/thoughts-on-the-recent-tintech-london-market-conference/) - TINtech London Market 2025 was the first big event of its kind this year. Market participants and tech vendors gathered at 155 Bishopsgate earlier this month to talk about innovation, change, digitalisation, and, of course, AI. TINtech set the tone for the year’s discussions and provided a valuable opportunity to connect with others in the
- [The critical role of claims in Bermuda’s (re)insurance Industry](https://docosoft.com/the-critical-role-of-claims-in-bermudas-reinsurance-industry/) - Industry experts in Bermuda are emphasizing the critical role that advancing claims management practices plays in the future growth of Bermuda’s (re)insurance sector. A strong focus on building a robust and vibrant claims community, along with nurturing local talent, is seen as essential to ensuring the industry's continued success. By prioritizing innovation, collaboration, and talent
- [Why AI is not the new blockchain](https://docosoft.com/why-ai-is-not-the-new-blockchain/) - Learning from past technology projectsIn 2018, Lloyd's predicted that blockchain was about to transform the market. The three-hundred-year-old institution threw itself into the pursuit of blockchain-enabled transformation. As did a handful of big-name carriers (more on that below). Several million pounds and some hefty consultancy fees later, however, initial high hopes fell back to earth
- [Why moving to a cloud-based CMS could strengthen your business](https://docosoft.com/why-moving-to-a-cloud-based-cms-will-make-your-business-stronger/) - For some P&C (re)insurers in the London market, the idea of transitioning from an on-premise claims management system (CMS) to a cloud-based solution may still seem daunting. Concerns about regulatory compliance, data security, system integration and potential disruption can make some carriers hesitant to take the leap. With today’s technology, however, moving to the cloud
- [Growing with DOCOsoft](https://docosoft.com/paul-butler-career-story/) - I graduated from Technological University Dublin (TU Dublin) in 2018 with a degree in Computer Science. That same year, DOCOsoft was recruiting at a careers fair, and I applied for a software development role. I didn’t get that position, but a DOCOsoft developer reached out a week later, offering me a technical support role reporting
- [Behind the API: What it takes to integrate with GEMINI](https://docosoft.com/behind-the-api-what-it-takes-to-integrate-with-gemini/) - Welcome to the latest instalment of an ongoing series of blogs revealing the hidden workings of the DOCOsoft Support team. In this one, we consider how the DOCOsoft claims management system (CMS) integrates with the GEMINI external expert appointments solution provided by Ecliptic. Integration sounds simple enough, but a quick glimpse behind the scenes shows there’s
- [Ethical and Responsible AI: The importance of transparency in the AI age](https://docosoft.com/ethical-and-responsible-ai-the-importance-of-transparency-in-the-ai-age/) - AI is revolutionising countless industries around the globe. The London Market (re)insurance sector is no exception. Claims teams and software vendors have embraced the transformative potential of AI. As we push ahead with implementing AI within our claims management processes, however, we all need to exercise due care and responsibility. For carriers, that means, not
- [DOCOsoft’s 10-year journey in AI and machine learning](https://docosoft.com/docosofts-10-year-journey-in-ai-and-machine-learning/) - It’s hard to believe how far we’ve come - and how much the world has changed around us - since DOCOsoft’s data science team first began exploring the potential of machine learning, advanced analytics, and AI. Back then, more than a decade ago, the concept of something like ChatGPT and the whole realm of large
- [How AI is reshaping the P&C (re)insurance market](https://docosoft.com/how-ai-is-reshaping-the-pc-reinsurance-market/) - Data is the lifeblood of insurance, and AI can radically improve the effectiveness of data analysis. Given which, the insurance sector has been surprisingly slow to adopt AI. Part of the explanation may be that insurance remains a culturally conservative industry with a long history of technological late-adoption. But things are starting to change. Arguably,
- [Meet Carlos Freire: Empowering teams and driving innovation at DOCOsoft](https://docosoft.com/meet-carlos-freire-empowering-teams-and-driving-innovation-at-docosoft/) - Carlos Freire joined DOCOsoft in October 2024 in the newly created role of Engineering Manager. Married with three young sons, Carlos moved to Ireland from his native Brazil in 2019. The story of how he found his way from Rio de Janeiro to Dublin is well worth hearing from his own lips, if you ever
- [Rising to the challenge of complex claims](https://docosoft.com/rising-to-the-challenge-of-complex-claims/) - Managing complex and multi-line claims in the London and international (re)insurance market presents both challenges and opportunities. Rapidly evolving patterns in global events and increasingly demanding customer expectations are raising the stakes. Success hinges on strong leadership, clear communication, and a genuine commitment to collaboration across the industry. The challenge of managing complex claims The
- [How tech can mitigate London’s claims recruitment challenge](https://docosoft.com/how-tech-can-mitigate-londons-claims-recruitment-challenge/) - One of the key challenges facing claims teams within the London (re)insurance market is attracting and retaining skilled claims professionals. Fierce competition for a limited pool of experienced claims people increases the pressure on claims teams to streamline processes and improve efficiency. As does an increasing focus on performance metrics - like time to first
- [The pros and cons of building your own claims management system](https://docosoft.com/the-pros-and-cons-of-building-your-own-claims-management-system/) - Since I joined the product team at DOCOsoft, I’ve been talking to claims professionals across the London market to understand more about the technology they’re working with and the challenges they face. One thing I hear repeatedly is complaints about how hard it is to configure or customise a particular claims management system (CMS). One
- [Building secure applications](https://docosoft.com/building-secure-applications/) - Ensuring the security of sensitive data is critically important in today’s increasingly online world. For a company like DOCOsoft that handles huge volumes of insurance claims data, which often includes sensitive customer information, the need for a robust and secure application is crucial. At DOCOsoft, we achieve this through a combination of regular penetration testing,
- [What does the market really think about AI?](https://docosoft.com/what-does-the-market-really-think-about-ai/) - AI is the hot topic of the moment – but what is the market really saying… August is here, giving me a well-deserved break from the conference circuit. Hey, it’s not all drinks receptions and schmoozing you know! The first half of the year has been dominated by one topic: AI, which has all but
- [Developing greener cloud computing software](https://docosoft.com/developing-greener-cloud-computing-software/) - Developing greener cloud computing software Attending the annual Software Design & Development (SDD) conference in London earlier this year really got me thinking about a topic that’s only recently emerged as a big concern for the IT industry: climate change. Looking afresh at software’s cloud-shaped future For a long time, the general feeling was that
- [Tradition vs. Transformation: Bermuda, Lloyd’s, and DOCOsoft](https://docosoft.com/tradition-vs-transformation-bermuda-lloyds-and-docosoft/) - Earlier this year, DOCOsoft CEO Aidan O'Neill joined panelists at the Bermuda Risk Summit to discuss Tradition vs. Transformation. The panel looked at how insurtech is propelling the risk management and risk transfer market into the digital era, streamlining processes, and rapidly turning raw data into actionable insights. The panellists agreed that technology can bring
- [DOCOsoft's strategic role in Blueprint Two and the Writeback transition ](https://docosoft.com/docosofts-strategic-role-in-blueprint-two-and-the-writeback-transition/) - As the London Market navigates the transformative phases of Blueprint Two, DOCOsoft is engaging proactively with Velonetic to uphold our customers best interests, particularly around a rebuild of the Writeback system. Although the official narrative suggested that Phase 1 would involve minimal changes, the ground-level reality is far more dynamic. This entails substantial systems redevelopment,
- [How trust and learning underpin a thriving company culture](https://docosoft.com/how-trust-and-learning-underpin-a-thriving-company-culture/) - In a previous blog on this topic, we looked at how cultural values like collaboration, trust, creativity and ‘down-to-earth-ness’ combine to make DOCOsoft a truly unique place to work. Our culture is more than just words. It’s a personal mission for each and every one of us. Now, as we navigate a particularly exciting phase
- [Behind the scenes with the DOCOsoft Support Team](https://docosoft.com/behind-the-scenes-with-the-docosoft-support-team/) - If I were to ask you what is the main function of the DOCOsoft support team, what would your answer be? Would you focus on the support issues you submit to us by email? You know the kind of thing. “Dear Support, I have an issue with ... please help.” The DOCOsoft support team gets
- [Back in Bermuda for the Bermuda Risk Summit 2024 ](https://docosoft.com/back-in-bermuda-for-the-bermuda-risk-summit-2024/) - The DOCOsoft team are increasingly regular visitors, these days, to the ‘World’s Capital of Risk’, the 20-square-mile archipelago that’s home to more than 30 international (re)insurance firms and is by far the world’s leading centre for captive insurance and catastrophe reinsurance. Speaking at a Summit session on Tradition vs. Transformation: Embracing Insurtech Innovation, DOCOsoft CEO
- [DOCOsoft brings its innovative claims management technology to Bermuda](https://docosoft.com/docosoft-brings-its-innovative-claims-management-technology-to-bermuda/) - Bermuda has long occupied a pre-eminent position in the global insurance and reinsurance market, supporting the needs of the largest and most complex businesses and their risk. The beginnings of the Bermuda insurance market can be traced back to the 1950s when Fred Reiss coined the term captive. Since then, Bermuda has maintained its strength
- [Preparing for Blueprint Two Phase 1 ](https://docosoft.com/preparing-for-blueprint-two-phase-1/) - The Phase 1 go-live date for the long-awaited London Market digitization project Blueprint Two is now just 18 weeks away. Following delays in both testing and releasing crucial technical specifications, everyone with a stake in London market technology needs to focus like never before on being fully prepared for Phase 1 go-live on 1 July.
- [Turning claims data into insights](https://docosoft.com/turning-claims-data-into-insights/) - You won’t need us to tell you that the process of claims adjusting and claims management involves a lot of data. A lot of data comes in at the front end. There’s claims data, policy data, and data that arrives in the form of emails or via any of a range of third-party feeds. That
- [Is your business ready for the Internet of Things?](https://docosoft.com/is-your-business-ready-for-the-internet-of-things/) - First coined in the early years of the current century, the term Internet of Things (IoT) refers to an emerging ecosystem of real-world devices connected to the internet. The IoT effectively extends the by-now-familiar connectedness of the online world into the everyday physical world that surrounds us. Internet-connected phones have been commonplace for some time,
- [Bringing the benefits of straight-through processing to P&C claims](https://docosoft.com/bringing-the-benefits-of-straight-through-processing-to-pc-claims/) - P&C (re)insurers employ highly skilled claims adjusters to ensure their clients’ claims are managed promptly, professionally and fairly. The challenge for heads of claims is to make sure the members of their teams use their time as efficiently and effectively as possible. Advanced claims management technology has a crucial role to play in enhancing their
- [Diversity and Inclusion](https://docosoft.com/diversity-and-inclusion/) - Why Diversity Matters Not long after joining DOCOsoft in their graduate intake, the company’s marketing team asked if I would be interested in contributing to blog content . As I had recently completed a college assignment on Diversity and Inclusion (D&I), I thought, why not? This piece will summarise my college assignment on how organisations which
- [Making sense of Machine Learning](https://docosoft.com/making-sense-of-machine-learning/) - Just as it’s doing with almost every aspect of contemporary life, new technology is rapidly changing the world of insurance. Insurtech, so recently a radically transformative innovation, is well on its way to becoming the norm. Helping our clients leverage the power of the latest technology is a fundamental part of what DOCOsoft does. But
- [Practical Applications for Machine Learning in Claims - Anti-Fraud](https://docosoft.com/practical-applications-for-machine-learning-in-claims-anti-fraud/) - Greg Firestone, Vice President of Data Science at Allstate Insurance, explained in a recent interview why his company began leveraging anti-fraud technologies to mitigate fraudulent claims. “It’s very hard to measure sometimes, but it’s happening,” Firestone said. “The best prevention is really being aggressive: using AI and data to find fraud. Data is your friend in this
- [Data analytics internship](https://docosoft.com/data-analytics-internship/) - In July, we welcomed Zahra Safavifar to the Data Analytics DOCOsoft team. Zahra is a Researcher Ph.D. Candidate at ML-LABS- SFI Centre Research Training in Machine Learning. We met with the Zahra to take a brief look into her experience as an intern in DOCOsoft over the last 5 months. Can you tell us a
- [High time to move forward with digitisation](https://docosoft.com/high-time-to-move-forward-with-digitisation/) - The most recent annual Insurance Digital Maturity Study produced by ACORD found that ‘Among the 200 largest worldwide insurers, fewer than 25% have truly digitised the value chain, while more than 10% are not appreciably leveraging digital technologies within their current business processes. Further, more than half of the insurers in the study are still
- [DOCOsoft’s Kim-Anh Nguyen completes the National Three Peaks Challenge](https://docosoft.com/docosofts-kim-anh-nguyen-completes-the-national-three-peaks-challenge/) - DOCOsoft people like nothing better than a challenge. London-based Project Manager Kim-Anh Nguyen is certainly no exception. Over the weekend of 11-12 June, she and eight friends battled high winds and torrential rain to complete the famous Three Peaks Challenge. It all started last year, when one of Kim’s friends suggested they climb Ben Nevis,
- [Rise in Cyber Related Claims Has Insurers on High Alert](https://docosoft.com/rise-in-cyber-related-claims-has-insurers-on-high-alert/) - The conflict between Russia and Ukraine could increase cyber-related insurance and reinsurance claims within Europe and North America, according to recent reporting. A note from global credit ratings business DBRS Morningstar says there could be a rise in “cyber-related claims, despite war exclusions, due to the difficulty in attributing attacks.” DBRS Morningstar wrote: “Although acts of
- [A five-year snapshot on the corporate claims landscape](https://docosoft.com/a-five-year-snapshot-on-the-corporate-claims-landscape/) - Few will be surprised to learn that a recent report on corporate insurance claims around the world found both the severity and the financial impact of claims increasing markedly - just at a time when spiraling inflation is pushing costs even higher and insurers are scrambling to increase valuations to levels more in line with
- [Going Deep into the Realm of Cyber Exposures](https://docosoft.com/going-deep-into-the-realm-of-cyber-exposures/) - As we explained in our first blog of the year, claims handlers today want to capture data about cyber claims (and the financials) at a more meticulous level than is possible through central Lloyd's or company systems.Claims handlers are asking for far more granularity about the type of exposure that cyber underwriters are exposed to, which feeds
- [Data is the Golden Thread](https://docosoft.com/data-is-the-golden-thread/) - The next phase of Lloyd’s Blueprint 2 is data standards. When you look at what's within Blueprint 2 and the focus on placement, claims and delegated authority, the golden thread that stitches them together is data, and the digital spine. So, the next generation of PPL is being able to plug into that, to provide
- [Driving New London Market Business with Blueprint 2](https://docosoft.com/driving-new-london-market-business-with-blueprint-2/) - DOCOsoft attended the digital return of Insurance Insider's London Market Conference at the end of 2020, on the day of the launch of the Lloyd’s Blueprint 2. The panel session devoted to the Future at Lloyd’s therefore had a lot to say on the subject of Blueprint 2. According to one panellist, the Future at
- [Market Digitisation, Future @ Lloyd's and Blueprint 2](https://docosoft.com/market-digitisation-future-lloyds-and-blueprint-2/) - Lloyd’s CEO, John Neal revisited the theme of market reform and transformation this month with a renewed Blueprint Two roadmap that outlines the steps that will be undertaken. Neal said the digitalisation of the back office will deliver cost savings above the 40 percent reduction in process costs already projected and promised the project could
- [Marketing Internship @ DOCOsoft](https://docosoft.com/marketing-internship-docosoft/) - Believe it or not, not once was I asked to make the coffee! Oh, the joys of working remotely… Determined to make most of my summer, I had the good fortune to work as a Marketing Intern at DOCOsoft, gaining invaluable experience. From the very beginning of my internship, I was given responsibility for several
- [The Insurance Year Ahead - 2022](https://docosoft.com/the-insurance-year-ahead-2022/) - For many insurance professionals whether they are a claims handler, an underwriter, someone in the operations or technology side, the new year means setting resolutions for better health and well-being. Whether you work for a Lloyd’s Syndicate in EC3 or an international non-bureau carrier, we must consider the scenarios that may threaten or enable our
- [DOCOsoft - Lloyd’s Brussels Subsidiary Module](https://docosoft.com/docosoft-lloyds-brussels-subsidiary-module/) - In our first two blogs of the year, we focused on the two big C’s – Cloud and Cyber. In this blog which concludes our mini-series looking at how DOCOsoft sees the year ahead panning out, we are focusing on the big B – Brussels! What does Brussels have to do with technology, you may
- [Moving Towards a Hybrid Working Model](https://docosoft.com/moving-towards-a-hybrid-working-model/) - The Lloyd’s Market Association (LMA) recently announced that its members have committed to an “at the box or in the office” availability on Tuesdays, Wednesdays, and Thursdays in what could be a key step in maintaining face-to-face trading in the London market. According to the LMA, the commitment ensures Lloyd’s underwriters will generally be present
- [Meet our TUDublin Interns](https://docosoft.com/meet-our-tudublin-interns/) - Earlier this month, we welcomed our Technology University Dublin interns to the DOCOsoft team. Ahmed, Mahim and Yago are all completing a BSc in Computer Science at TUDublin and will be joining us for the next six months, working in the Software Development, Data Analytics and QA teams.We met with the three interns to take
- [Half of IUA Companies Cover Emerging Technologies](https://docosoft.com/half-of-iua-companies-cover-emerging-technologies/) - More than half of companies polled in a new International Underwriting Association (IUA) survey are already providing insurance for devices linked to the ‘Internet of Things’ and unmanned aerial vehicles (UAVs). The research shows how London Market companies are developing new products to cover emerging technologies, with around 30% of firms already insuring smart medical devices and
- [The Silent Cyber Terror](https://docosoft.com/the-silent-cyber-terror/) - Terror is typically more narrowly defined than war, but Westlaw, a Thomson Reuters company, said in a note last week that "cyber terrorism" is sometimes defined "quite broadly to include any attack against a computer system with the 'intent to cause harm' in furtherance of 'social, ideological, religious, economic, or political objectives'". There is also
- [The power of Claims Process Mining](https://docosoft.com/the-power-of-claims-process-mining/) - Claims is never going to be a profit centre, but an effectively managed and resourced claims team can play a vital part in boosting an insurance or reinsurance company’s efficiency – and ultimately its ability to deploy its resources to maximum effect and so operate more profitably. So, without even getting into the need to
- [Claims comes to terms with a hybrid working world](https://docosoft.com/claims-comes-to-terms-with-a-hybrid-working-world/) - Since Covid-19 first emerged, with lockdowns soon becoming a persistent fact of life, a pre-existing trend towards some degree of remote working massively accelerated. Today, there’s a broad-based consensus that some degree of hybrid working is likely here to stay. The claims teams who coped best with the disruptions brought on by the pandemic were
- [How quantum computing could impact the world of insurance](https://docosoft.com/blog-title/) - A recent report from Swiss Re concluded that quantum computing (QC) could offer significant benefits for (re)insurance carriers, but, in the more immediate future, could also pose significant threats. It’s not hard to see why. In the following blog, we look at how quantum computing could impact the world of insurance and reinsurance. There are
- [Marketing internship](https://docosoft.com/blog-title-2/) - This summer, I was fortunate enough to work as a Marketing Intern at DOCOsoft. It is safe to say that my experience was an unforgettable one. My first week saw that I was eased into the programme with training calls in security, information technology and general codes of conduct and culture of the business. It took
- [Optimising Machine Learning for Insurance Claims](https://docosoft.com/optimising-machine-learning-for-insurance-claims/) - Machine learning plays an increasingly significant role in the insurance sector today. It can massively accelerate and empower insurance claims departments’ ability to process, analyse and make decisions based on the increasingly abundant data they have at their fingertips. Feature selection – the process of separating out and retaining a subset of the most useful
- [Some thoughts on embedded insurance](https://docosoft.com/some-thoughts-on-embedded-insurance/) - Embedded insurance is a white-hot industry topic right now. Bundling insurance and protection products, in real time, with a product or service can smooth the path to a sale by proposing cover at the precise moment when the need for it is clearest in the purchaser’s mind. The seamless point-of-sale purchase of embedded insurance is
- [Insurers’ Role in Managing Systemic Risks](https://docosoft.com/insurers-role-in-managing-systemic-risks/) - Systemic risk has been defined by the Financial Stability Board as the risk of an entire market or financial system being disrupted - with far-reaching negative consequences for the real economy. The Global Financial Crisis of 2007/08 focused minds with a renewed sense of urgency on the threat posed by systemic risks. Since then, a
- [How P&C carriers can leverage technology to stay ahead](https://docosoft.com/how-pc-carriers-can-leverage-technology-to-stay-ahead/) - A recently published report from McKinsey & Company, Global Insurance Report 2023: Expanding commercial P&C’s market relevance, includes some interesting commentary on what it will take for P&C insurers to keep up with and benefit from the rapidly evolving new technology that’s revolutionising the world of work. As the report notes early on, it’s not
- [The role of blockchain in the P&C world](https://docosoft.com/the-role-of-blockchain-in-the-pc-world/) - The distributed ledger or blockchain technology that underpins cryptocurrencies like bitcoin and ethereum, has long been heralded as a game changer for the insurance sector. A lot of the early hype focused on US-based renter’s and homeowners insurance provider Lemonade which makes extensive use of distributed ledger technology and AI and donates profits to charity.
- [Taking Information Security Seriously](https://docosoft.com/taking-information-security-seriously/) - In the past five years alone, security breaches have increased by 67 per cent – according to an Accenture global survey. 47 per cent of cyber-attacks are targeted at SMEs. The cyber insurance market is growing rapidly to support policyholders at a time when COVID-19 is forcing business to re-assess their business continuity plans, resilience
- [London Market Claims 2021: Evolution or Revolution?](https://docosoft.com/london-market-claims-2021-evolution-or-revolution/) - The rate of change in the global economy is accelerating faster than ever before. Climate change, intangible assets, intellectual property, cyber, the Internet of Things (IoT), and pandemics are new challenges that the insurance industry and their partners in risk must address.In this environment, the consumer economy is constantly innovating, making physical buying as frictionless
- [Ethics and Artificial Intelligence](https://docosoft.com/ethics-and-artificial-intelligence/) - The two big topics in machine learning/artificial intelligence (AI) at the moment are ethics and explainable AI. They are about how we should use and limit the use of AI and how AI should not be an understandable machine, which simply says yes or no. These areas are relevant to insurance and need to be
- [London Market Claims Technology Industry Report](https://docosoft.com/london-market-claims-technology-industry-report/) - Evolution or revolution?Claims has a critical and growing role to play in London market modernisation and transformation. In this TIN report, referencing interviews with stakeholders in the market, our own research and discussions at recent TIN London market events, we look at current progress of Blueprint Two and initiatives such as Write Back, VCS, and
- [A Three Trillion Dollar Opportunity](https://docosoft.com/a-three-trillion-dollar-opportunity/) - Insurance Insider’s May InsiderTech Live event focused on the InsurTech market and the evolution and future of embedded insurance. There was also much focus on Insure Tech innovators taking market share away from traditional channels. Incumbents are spending big; suddenly the leading insurance players are investing significant amounts in technology. All early-stage companies are going to pivot, which means that the ability to be agile and flexible is going to be essential. The potential is huge, however. Take the example
- [Machine Learning in Insurance Claims](https://docosoft.com/machine-learning-in-insurance-claims/) - DOCOsoft is part of a new breed of “Insurtech” companies that are transforming the world of insurance as we know it through the introduction of Big Data, Machine Learning, and AI capabilities. In a recent Harvard Business Review article, Legacy Companies Need to Become More Data Driven — Fast, the authors observed, “In contrast to traditional
- [Machine Learning - Go with the DOCOflow](https://docosoft.com/machine-learning-go-with-the-docoflow/) - In our last two blogs, we explored the potential practical applications for Machine Learning in insurance, looking at its use cases in distribution, underwriting and claims. We noted that AI platform revenues within insurance would grow by 23% to $3.4 billion between 2019 and 2024. There are fears regarding the ethics of using AI in
- [Insurance Insider London Market Conference Round Up](https://docosoft.com/insurance-insider-london-market-conference-round-up/) - The best-attended and the most thought-provoking strategic event for (re)insurance professionals, executives and advisers involved with the London market was back on the 24th of November 2021.It was the physical return of the Insurance Insider’s annual flagship event, the London Market Conference which took place at 133 Houndsditch, London EC3A 7BX.DOCOsoft attended as a sponsor and exhibitor on
- [Journey from College to DOCOsoft](https://docosoft.com/journey-from-college-to-docosoft/) - After completing 4 years of academic study at Technological University Dublin, my transition into the professional field was met with additional challenges due to the onset of the Coronavirus pandemic. I chose to study Human Resource Management (HR) to gain exposure to an array of HR practices (i.e. succession planning, rewards and recognition, and employee
- [A New Digital Era of Insurance Products Built on Data and Analytics](https://docosoft.com/a-new-digital-era-of-insurance-products-built-on-data-and-analytics/) - As we have explained in our last two blogs, the London specialty insurance market may be planning a welcome return to face-to-face modes of working – three days a week, Tuesday to Thursday - but the hybrid approach will be the 24/7 platform that underpins customer facing ways of working for decades to come. Lloyd’s
- [Challenging Gender Bias on International Women's Day](https://docosoft.com/challenging-gender-bias-on-international-womens-day/) - International Women's Day is a global day celebrating the social, economic, cultural, and political achievements of women. The day also marks a call to action for accelerating gender parity, where significant activity is witnessed worldwide as groups come together to celebrate women's achievements or rally for women's equality. The official theme of International Women's Day
- [Russia Sanctions](https://docosoft.com/russia-sanctions/) - Lloyd’s of London has said it is working with the UK government to implement sanctions imposed over the war in Ukraine as fast as possible, including cancelling Russian firms’ insurance cover, The Guardian newspaper said. Announcing a return to annual profit as it recovers from the pandemic, Lloyd’s warned that the war will present a “major claim” for the
- [The Five Steps to Create an Agile DevOps Workforce](https://docosoft.com/the-five-steps-to-create-an-agile-devops-workforce/) - DevOps adoption in the insurance industry is becoming increasingly important as Insurtech disruptors increase the potential threat to Lloyd’s Managing Agents and other London market carriers. These (re)insurance carriers are faced with challenges to integrate digital technologies into complex systems, often with years of legacy processes, at a time when fast paced innovation is a
- [Surfing the DevOps New Wave Adopters](https://docosoft.com/surfing-the-devops-new-wave-adopters/) - Insurance technology is constantly getting better and stronger. Yet people continue to make simple mistakes that can undermine the best laid plans of developers and IT men and women. That means there will always be the potential for threat actor to attempt ‘brute force’ systems attacks to try and find passwords. Because technology is becoming
- [How a CMS can be the bedrock of Claims Management Excellence](https://docosoft.com/how-a-cms-can-be-the-bedrock-of-claims-management-excellence/) - The pace of change in insurance is moving fast. New threats such as outages caused by cyber attacks, for example, require claims teams to ditch out dated silo mentalities and start to work more closely with their underwriting colleagues. Companies like CFC, for example have deepened their bench of in-house technical cyber security experts who form the frontline response to any client cyber event. Specialists from a
- [Insider Tech Live Conference](https://docosoft.com/insider-tech-live-conference/) - The opening session of Insurance Insider’s InsiderTech Live event focused on the state of the InsurTech market and the evolution and future of embedded insurance. The panel also debated the possibility that although insurance is a very large industry, InsurTech is taking more and more market share away from traditional channels. More insurance will be
- [Insider Tech Live - Electronic Trading](https://docosoft.com/insider-tech-live-electronic-trading/) - In our opening blog on the recent Insider Tech Live conference, we reported on the health of the InsurTech market and the development of embedded insurance. In this blog we turn to the discussion which focused on how the use of electronic trade has rocketed during the pandemic. As one panellist said: “I struggle to
- [The end of Underwriting or the Beginning of a New Hybrid Approach?](https://docosoft.com/the-end-of-underwriting-or-the-beginning-of-a-new-hybrid-approach/) - Predictive analytics is part of the future of underwriting, according to panellists speaking at the recent Insider Tech Live event. Will that replace a lot of underwriting questions and proposal forms? Without doubt. There will, of course, continue to be a place for underwriters with their own unique skill sets and experience. In the future, however,
- [13 Years: How DOCO Roots Flourished in EC3](https://docosoft.com/13-years-how-doco-roots-flourished-in-ec3/) - This month, we celebrate DOCOsoft’s 13th official birthday as an Insurance Technology Claims Services provider. The roots of modern DOCOsoft go back to when we were established as a document management company working with AEGIS, Global Aerospace, MAP Syndicate and Omni Whittington​. Before that time, my 10 years of living and working as a developer in Japan was very much a formative experience for me. The Japanese way of doing
- [DOCOsoft Values](https://docosoft.com/docosoft-values/) - DOCOsoft has always had a unique culture, going back to its earliest days as a perhaps unlikely fusion of Irish ingenuity, Japanese technological know-how and London-centric financial markets, predominantly insurance, expertise.The company’s founder and CEO spent many of his formative years living and working in Japan - DOCOsoft was formed in 1997 – which had a profound influence on his
- [Defining the DOCOsoft Values](https://docosoft.com/defining-the-docosoft-values/) - In our last blog, we explained how DOCOsoft’s impressive growth trajectory has taken us to a point where have taken stock of what we have become as an organisation. In order to do that we realised it was important to define our values because there is always a danger of losing sight of the thing that makes us special and unique.As
- [2018: The Year Ahead for Claims and Technology Innovation](https://docosoft.com/2018-the-year-ahead-for-claims-and-technology-innovation/) - As 2018 gets underway, now is time to reflect on the trends that have shaped the insurance sector over the past 12 months and look into our crystal ball to make predictions for the year ahead. Technological innovation is transforming insurance and its claims team processes. I predict this trend will gather speed in the
- [2018: The Year Ahead for InsurTech and the Insurance Sector](https://docosoft.com/2018-the-year-ahead-for-insurtech-and-the-insurance-sector/) - In 2017, the insurance sector adopted the term ‘Insurtech’ with growing enthusiasm, sensing a new source of competitive advantage, new revenue streams, disruptive potential, and a consequent funding upsurge. Investment in Insurtech companies has ballooned, with £218 million invested into UK insurance start-ups in the first six months of 2017 compared with just £7.8 million in the
- [New Ways of Working and Managing Claims in the Digital Age](https://docosoft.com/new-ways-of-working-and-managing-claims-in-the-digital-age/) - The latest TINtech London Market Conference held on the 6th February certainly provided plenty of food for thought for claims practitioners. One of the highlights as far DOCOsoft was concerned was the presentation by Alan Burtonshaw Group Head of Insurance Claims Aspen Insurance Holdings Limited who chose the topic New Ways of Working and Managing Claims in
- [ACORD Symposium: Customer Intimacy and Engagement Key to Winning Strategy](https://docosoft.com/acord-symposium-customer-intimacy-and-engagement-key-to-winning-strategy/) - DOCOsoft attended the ACORD-organised Best Digital Customer Experience Symposium on the 9th March at Minster Court where speakers like ACORD CEO Bill Pieroni outlined their vision of the future of digital insurance. The focus of the symposium was mainly personal lines but there were lots of takeaways for London market insurance carriers, claims teams and service
- [Striding into 2018 with Innovative InsurTech Implementation](https://docosoft.com/striding-into-2018-with-innovative-insurtech-implementation/) - The London market is making great strides to achieving its modernisation agenda according to the latest issue of the London Market Group publication TOM News Bites. The latest issue is packed full of exciting news updates, which bodes well for the market as a whole. PPL, claims transformation, CSRP are all happening right now, which
- [DOCOBake Tasty Treats for Temple Street](https://docosoft.com/docobake-tasty-treats-for-temple-street/) - Over the past few years The Great British Bake off has been a resounding success. Between viewer numbers and book sales it has gripped both sides of the pond with the baking bug. So, when we heard about the Great Irish Bake for Temple Street Children Hospital we knew we had to participate, even if
- [Tyres, Not Ties: London Market Men and Women Alphas Road Race](https://docosoft.com/tyres-not-ties-london-market-men-and-women-alphas-road-race/) - The London insurance market is a highly competitive beast. The grey stereotype of pin stripe suited insurers belies the daily jousting between underwriters and brokers, which breeds forceful and driven personalities. So when you insert some of those personalities into a competitive environment at an insurance conference you can be certain that some sparks are
- [Seasonal fun at DOCOsoft and a bit of work along the way](https://docosoft.com/seasonal-fun-at-docosoft-and-a-bit-of-work-along-the-way/) - DOCOsoft experienced an unusually busy day on the 29th November when we combined our latest Best Practise Group and User Group sessions in the afternoon with an early season Christmas party bringing together customers, market peers and all our claims community friends. The annual DOCOsoft Christmas party, which was held again in the Old Tea Warehouse
- [Graduate Recruitment at the TU Dublin Project Fair](https://docosoft.com/graduate-recruitment-at-the-tu-dublin-project-fair/) - DOCOsoft has a longstanding and successful relationship with Technical University Dublin (formerly DIT). Many of our colleagues from our Development and Support teams are alumni of the University and we have this year participated in the Marie Curie Fellowship award. Our relationship with TU Dublin has been enhanced further this year with the sponsorship of
- [Learning and Development the DOCOsoft way](https://docosoft.com/learning-and-development-the-docosoft-way/) - 21st June, Summer Solstice, at University College Dublin. An exciting day for DOCO! The first day of the DOCOsoft Personal Development Programme where 9 of our future leaders began their journey into enhancing their professional and personal development. This 8-day programme has been designed specifically for our people and explores topics such as Emotional Intelligence,
- [Shiver Me Timbers! DOCOsoft’s Merry Band of Sailors Take to the Waves](https://docosoft.com/shiver-me-timbers-docosofts-merry-band-of-sailors-take-to-the-waves/) - DOCOsoft staff, clients and colleagues across the London insurance market found their sea legs (or rather their river legs) when we all set off on a boat trip up the Thames at the end of June. The boat was literally rocking, on a slightly choppy river when the party embarked at Tower Pier, but it
- [Monte Carlo Tales](https://docosoft.com/monte-carlo-tales/) - DOCOsoft’s roving reporter attended the 2019 Monte Carlo Rendezvous this year with the words of his South London GP ringing in his ears: “Remember, avoid the foie gras, no steak tartare, avoid desserts and strictly no wine, to get the old cholesterol down.” So it was with a heavy heart that our correspondent kicked off
- [The Way of DOCOsoft - Company Culture in an InsurTech SME](https://docosoft.com/the-way-of-docosoft-company-culture-in-an-insurtech-sme/) - What is company culture? The culture of a company is generally referred to as how we do things around here. At DOCOsoft, we pride ourselves on our culture, a reason of which many of our clients enjoy working with us. Company culture is significant to both the business in general, as well as the employees within
- [DOCOsoft Compounds Momentum at Insider London event](https://docosoft.com/docosoft-compounds-momentum-at-insider-london-event/) - It’s fair to say that DOCOsoft has been building up a bit of momentum over the last couple of years. New clients such as AXA XL have taken our thriving company to a new level. New starters have pumped fresh blood into the business as we have grown to meet the demands of servicing the
- [Working From Home with DOCOsoft](https://docosoft.com/working-from-home-with-docosoft/) - Working From Home with DOCOsoft “I think that the DOCOsoft CMS is ideal for things like working from home, particularly when people can’t get to the office, due to train strikes for example. If you can log in from home you can still get the work done.” - Lloyd’s Syndicate Claims Handler. The news that around
- [Strategic Claims Transformation](https://docosoft.com/strategic-claims-transformation/) - DOCOsoft were exhibitors at this October's TINTech Virtual London Market Claims 2020. Below, we discuss the keynotes of the Strategic Claims Transformation session.This session on strategic claims looked at how we leverage technology to enable claims transformation. The format for this session was a panel discussion. The session began with a survey question, which asked:
- [Introducing DOCOInsights](https://docosoft.com/introducing-docoinsights/) - Welcome to the first in what is going to be a regular series of blogs, thought leadership and insights on a range of claims management topics. As you may know, DOCOsoft has been making great strides in the world of data analytics and machine learning, that's why we'll be delivering Insurance Insights to allow you
- [How to Leverage the Value of Existing Data Assets](https://docosoft.com/how-to-leverage-the-value-of-existing-data-assets/) - The Value of DataDOCOsoft offers a whole range of visualisations and models about reserve accuracy. As well as providing one of the essential pillars of an insurance contract and transaction, claims also helps insurers to understand the data that underpins their reserves. It is becoming increasingly clear that such data is a valuable commodity in
- [Discovering Hidden Insights](https://docosoft.com/discovering-hidden-insights/) - Discovering Hidden InsightsIn the third of our DOCOInsights series of blogs, we look at the latest thought leadership focusing on frequent pattern mining. DOCOsoft is working with a number of academic partners, including a collaboration with a professor from Cornell University. We recently wrote the abstracts of two papers. The first of these papers is
- [Frequent Pattern Mining: Real Life Examples](https://docosoft.com/frequent-pattern-mining-real-life-examples/) - Frequent Pattern Mining: Real Life ExamplesWhat is frequent pattern mining? The BenefitsWorkers Compensation is an area of that is open to the benefits of frequent pattern mining, particularly when providing insurance to those businesses with repetitive manual tasks, according to a white paper titled Mine Your Business—A Novel Application of Association Rules for Insurance Claims Analytics.
- [Not Robots, Automated Co-workers!](https://docosoft.com/not-robots-automated-co-workers/) - Not Robots, Automated Co-workers!In recent blogs we have covered subjects such as the potential for claims reserve analytics or frequent pattern mining to drive fresh innovation in the claims world. Another area that DOCOsoft is looking at is robotics and bots or, as they prefer to be called, automated co-workers! The point about robotic process
- [DOCOsoft at the London Market Forum](https://docosoft.com/docosoft-at-the-london-market-forum/) - How do you currently use data to drive decision-making? That was the first question asked at the London Market Forums Technology & Innovation Summit 2020. The Forum looked at tech impacting underwriting, claims, data management, business efficiency and on the final day there was a look to the future, with a discussion around innovation and artificial intelligence including the impact
- [London Market Forum: Responding to Blueprint Two](https://docosoft.com/london-market-forum-responding-to-blueprint-two/) - The market response to Lloyd’s Blueprint Two took up a lot of airtime at the recent virtual London Market Forum. Opening the debate on the Blueprint, one of the panelists commented: “Technology leadership must be embedded throughout your business but equally we have to break down those silos, which often means that technology solely belongs
- [What does the year ahead hold in store for claims?](https://docosoft.com/what-does-the-year-ahead-hold-in-store-for-claims/) - Fewer years have had more twists and turns than in 2020. A year that began with rising global trade tensions, horrific bushfires in Brazil and Australia and a US presidential impeachment trial also saw a global pandemic put the world’s health and care services under extreme pressure and lockdown everyone’s offices, bringing economies to their
- [Paul Jones Moderates Claims Panel at Insider London Live](https://docosoft.com/paul-jones-moderates-claims-panel-at-insider-london-live/) - How is the role of claims evolving to accommodate the ever-changing nature of risk? That was one of the questions at the Insurance Insider London Live event on the 26th January. The expert panellists, including DOCOsoft moderator Paul Jones, were as follows: Stuart Willoughby (Global Head of Claims, SCOR Global P&C)Jiyan Zora (Head of International Insurance Claims,
- [How the London Market’s Wealth of Claims Data Can Deliver Massive Insights](https://docosoft.com/how-the-london-markets-wealth-of-claims-data-can-deliver-massive-insights/) - This is the second blog recording comments made at the recent Insider London Live event. DOCOsoft moderated the claims panel, which focused on a range of topics that will be of interest to Heads of Claims in the Lloyd’s and Company markets. In this section of the panel, the speakers turned their attention to the
- [The Ethics of Artificial Intelligence](https://docosoft.com/the-ethics-of-artificial-intelligence/) - “The development of full artificial intelligence could spell the end of the human race….It would take off on its own, and re-design itself at an ever increasing rate. Humans, who are limited by slow biological evolution, couldn't compete, and would be superseded.”— Stephen Hawking told the BBC.The two big topics in machine learning/AI at the
- [Is A.I. the Right Thing to Do?](https://docosoft.com/is-a-i-the-right-thing-to-do/) - (Not so) simple human ingenuity and our restless desire to explore new frontiers - whether across new geographies or within the boundaries of the mind – always raise the question: “should we be doing this?” Should we be sending radio messages into outer space that could be picked up by potentially hostile alien aggressors (or
- [Explainable A.I. – Machine Learning Made Easy?](https://docosoft.com/explainable-a-i-machine-learning-made-easy/) - Trust is an important word in insurance and never more so when it comes to its ultimate purpose from a policyholder’s point of view – paying claims. Customers expect complete transparency as a minimum requirement and if they don’t get that there is a strong possibility that a regulator or industry ombudsman will act on
- [No Big Bang at TINtech London Market Conference](https://docosoft.com/no-big-bang-at-tintech-london-market-conference/) - Delivering a digital marketplace was the theme of the London market modernisation and Blueprint Two panel session at the recent TINtech London Market Conference. Panellist included Stephen Card, CEO at Carbon Underwriting and Valia McDonagh, Digital Transformation Delivery Director at Future at Lloyd's.The two main themes were: Developing digital systems that will work for the
- [London Market Transformation: Claims Management Systems](https://docosoft.com/london-market-transformation-claims-management-systems/) - Insurance technology should be an enabler, but is often faced with a barrier to progress. Post COVID-19, more insurance C-Suite executives are increasingly vocal about their digital agenda. With those executives working from home and employing digital assets in news ways, it has alerted London market claims practitioners to the alternative opportunities. In the first of a series of blogs, we will ask
- [An efficient implementation of a Write Back Claims Management System](https://docosoft.com/an-efficient-implementation-of-a-write-back-claims-management-system/) - The COVID-19 lockdown at the start of 2020 forced the arrangement of virtual training sessions, where DOCOsoft trained the client’s handlers for the User Acceptance Training and for go live. Microsoft Teams allowed the client’s users – about 80 in total - to field questions with DOCOsoft. According to the client, the virtual implementation experience
- [The Future of Claims Management Systems](https://docosoft.com/the-future-of-claims-management-systems/) - In our last blog in this short series on Claims Management System technology, we will focus on going live on a platform during lockdown. The fact is, COVID-19 has undeniably forced companies out of their comfort zones. Working from home is not a pipe dream anymore, it is our living reality and it seems improbable
- [Claims Technology of the Future](https://docosoft.com/claims-technology-of-the-future/) - Remember Blockchain? It was the mantra being recited over and over again by excited insurance devotees only a few short years ago and it was going to take the industry to a Nirvana of technology inspired transformation. Hardly anyone knew what a Blockchain was or could do but many of us were devotees until the Blockchain craze finally burnt itself out around
- [How Data Can Help to Understand Customer Profiles](https://docosoft.com/how-data-can-help-to-understand-customer-profiles/) - As explained in our last blog, security is a fundamental benefit of blockchain because only certified parties in the network can transact. Blockchain ledgers are a common version of the truth that each party holds and acts upon. “In enterprise uses, the technology allows contracting parties who need to see the information see it and
- [The Future of ClaimsTech: Smart Contracts and Reinsurance](https://docosoft.com/the-future-of-claimstech-smart-contracts-and-reinsurance/) - In our last blog, we explained that the potential for Blockchain technology to help achieve business transformation, is still there. Now that the insurance industry has had time to pause and reflect on the potential benefits – a process that has no doubt been helped by this period of lockdown – some CIO and insurance
- [Achieving Claims Excellence](https://docosoft.com/achieving-claims-excellence/) - As Property & Casualty insurance carriers continue to confront an uncertain post pandemic economic outlook, claims management is assuming vital importance in their business strategies.Claims costs and expenses are the largest spend for insurers, accounting for a large slice of premium revenues driving high Loss Ratio’s. Companies that achieve claims excellence can obtain competitive advantage by increasing operational efficiency, as well as provide superior service to their clients.In 2021 there is a real opportunity for the insurance community to upgrade their
- [Achieving Claims Excellence: Predictive Analytics](https://docosoft.com/achieving-claims-excellence-predictive-analytics/) - As explained in our last blog, specialty insurance companies today are competing in a difficult market environment against the backdrop of an uncertain economic outlook. Insurance carriers that upgrade their operational capabilities will not only increase efficiency and reduce costs; they will also improve the experience of their customers.By achieving operational claims excellence, Managing Agents can obtain a competitive advantage that fosters long-term, profitable growth and increased returns.In the specialty insurance class, it is low
- [A Committed and Creative Approach to Serving Claims Clients](https://docosoft.com/a-committed-and-creative-approach-to-serving-claims-clients/) - In our final blog on the five key DOCOsoft values, we will look at our committed and creative approach to customer to service and the development of claims management systems solutions. CommittedThe genesis of DOCOsoft was certainly no walk in the park. DOCOsoft started out as a nimble little mammal trying to score wins against the big beasts of
- [Why Data is the Ammunition of the Future: Improving Management Information in Claims](https://docosoft.com/why-data-is-the-ammunition-of-the-future-improving-management-information-in-claims/) - Technology has always played its part when it comes to the art of defence. When countries go to war, it's the one with the best technology who's most likely to win. That's always been the case, whether talking about weapons used hundreds of years ago or technology used in more recent conflicts. Digital camera technology, for
- [The Hunt for Good Management Information](https://docosoft.com/the-hunt-for-good-management-information/) - The global regulatory technology market is projected to grow an annual rate of nearly 20 per cent. The rising demand for risk management, regulatory intelligence solutions, and transaction and monitoring solution among others is a key factor contributing towards the growth of the global regulatory technology market. Apart from this, the additional costs of managing
- [Analytics as a Service and the Future of Cyber Claims](https://docosoft.com/analytics-as-a-service-and-the-future-of-cyber-claims/) - In 2026, according to Statista, the global analytics as a service (AaaS) market value is estimated to reach approximately 101 billion U.S. dollars. AaaS refers to the provision of business operations and analytics software via the internet. As customers only pay for the service as long as they use it, this service model is expected to become more commonly used in the
- [The year of the e-Monte Carlo Rendezvous?](https://docosoft.com/the-year-of-the-e-monte-carlo-rendezvous/) - The annual September pilgrimage of global reinsurers, cedants and brokers to the 2021 Monte Carlo Rendezvous has been put on hold for the second year in a row due to COVID concerns. That is unwelcome news for the local casinos and infamously pricey catering and entertainment industry, particularly the Café de Paris whose much sought-after
- [Reinsurance in Europe](https://docosoft.com/reinsurance-in-europe/) - In Europe, the German insurance industry association GDV estimates that there will be up to 5.5 billion euros ($6.5 billion) in claims from storms that brought catastrophic flooding to parts of the country, according to Reuters. The revised estimate of between 4.5 billion and 5.5 billion euros is up from an initial estimate of 4 billion to
- [I Can’t Get No Satisfaction – With My Claims](https://docosoft.com/i-cant-get-no-satisfaction-with-my-claims/) - Satisfaction surveys in claims reportedly show that customers expect a speedy, intuitive technology platform as well as process transparency. That means the digital redesign of a claims journey needs to go much deeper than superficial process improvements. As McKinsey explains, Adeslas, a Spanish company, has worked to complete an end-to-end digitisation of their claims journey, implementing features such as multichannel First Notification of Loss (FNOL), automated claims segmentation,
- [Transforming Lloyd’s – The Challenge of a Lifetime](https://docosoft.com/transforming-lloyds-the-challenge-of-a-lifetime/) - DOCOsoft recently held its annual DOCO Summit where employees get together - normally face to face but virtual for the last two years – to enhance the team’s ability to provide a best of breed claims management capability to customers, develop new skills and celebrate the company’s growth. The DOCO team were also treated to
- [DOCOsoft - The Future of ClaimsTech](https://docosoft.com/docosoft-the-future-of-claimstech/) - Following the huge upheaval caused by the COVID-19 crisis in 2020, insurance companies are looking to get back on track and build for the future. The past year has overturned assumptions about how companies operate and how people live and work. Insurance carriers, brokers and other partners in risk look at their operations and fragile supply chains, untrustworthy MI and the development of radical new customer
- [What do Technology, Insurance and Democracy Have in Common?](https://docosoft.com/what-do-technology-insurance-and-democracy-have-in-common/) - In 1962, in his book “Profiles of the Future: An Inquiry into the Limits of the Possible”, science fiction writer Arthur C. Clarke formulated his famous Three Laws, of which the third law is the best-known and most widely cited: “Any sufficiently advanced technology is indistinguishable from magic”.We have arrived at this place today due to the
- [Welcome to the Insurance Matrix](https://docosoft.com/welcome-to-the-insurance-matrix/) - Insurers’ business strategies and technology strategies are becoming intertwined to the point that there can really be no separation between the two. As a result of COVID-19, insurers, Managing Agents, brokers, loss adjusters and the underwriting ecosystem across the planet are being forced to make rapid digital transformations, which will accelerate their strategic roadmaps. Such

## Pages

- [Claims Management Systems](https://docosoft.com/) - Claims management system for specialty insurers and reinsurers. Streamline insurance claims processing, improve claims handling and manage complex risks.
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## News

- [DOCOsoft Welcomes Lloyd’s 2025 Results and Updated Technology Transformation Strategy](https://docosoft.com/news/docosoft-welcomes-lloyds-2025-results-and-updated-technology-transformation-strategy/) - DOCOsoft congratulates Lloyd’s on its strong 2025 results, which reflect its continued discipline, resilience and global importance. The strength of the Lloyd’s balance sheet and its sustained underwriting performance provide a solid foundation for the next phase in its development. We also recognise the very significant effort and collaboration that have gone into Blueprint Two
- [DOCOsoft strengthens Senior Leadership team with new Head of Client Delivery, Jo Shaw](https://docosoft.com/news/docosoft-strengthens-senior-leadership-team-with-new-head-of-client-delivery-jo-shaw/) - DOCOsoft, the global claims management platform provider and leading technology partner to Lloyd’s and London Market carriers, has appointed Jo Shaw as Head of Client Delivery, as the company continues to scale and strengthen its leadership team. Jo joined DOCOsoft in January 2025 as Programme Delivery Manager, bringing extensive experience in leading complex business and
- [Convex Selects DOCOsoft’s New AI-Powered Claims Management System](https://docosoft.com/news/convex-selects-docosofts-new-ai-powered-claims-management-system/) - Dublin, Ireland and London, UK, 17 September 2025 DOCOsoft, an Irish InsurTech company and the leading claims technology provider to Lloyd’s and London Market (re)insurers, today announced that Convex, an international specialty (re)insurer, has selected DOCOsoft Vew the company’s new AI-powered SaaS-based claims management system, as part of its ongoing drive to deliver best-in-class service across
- [How technology is transforming customer experience in the face of major insurance events](https://docosoft.com/news/how-docosofts-technology-is-transforming-customer-experience/) - The California wildfires earlier this year posed an unprecedented challenge for insurers and reinsurers to respond swiftly and transparently. In an interview with InsTech, DOCOsoft CEO Aidan O’Neill discusses how automation, drones and AI reshaped catastrophe response, enabling rapid claims processing. The technology even allowed one insurer to pay a $10 million claim in under
- [DOCOsoft welcomes  Ian Gibbard as the new  Head of London Market](https://docosoft.com/news/docosoft-welcomes-ian-gibbard-as-the-new-head-of-london-market/) - 2 December 2024, London – DOCOsoft, a leading provider of claims technology solutions, has appointed Ian Gibbard in the role of Head of London Market. Ian Gibbard brings more than three decades’ experience in technology-driven solutions and London Market (re)insurance, with a proven track record in sales, strategy and innovation. He has held senior roles
- [Aidan O'Neill joins the latest AdvantageGo podcast to discuss the future of the London Market](https://docosoft.com/news/aidan-oneill-joins-the-latest-advantagego-podcast-to-discuss-the-future-of-the-london-market/) - DOCOsoft CEO Aidan O'Neill joins Ian Summers from AdvantageGo on the latest Voice of Insurance podcast. Aidan shares insights from his 25+ years in the industry and discusses the future of claims management, from Blueprint 2 to AI-powered straight-through processing. A must-listen for anyone interested in how greater productivity, better client service, and a stronger
- [DOCOsoft joins industry panel on the future of claims automation](https://docosoft.com/news/docosoft-joins-industry-panel-on-the-future-of-claims-automation/) - DOCOsoft CEO Aidan O’Neill recently joined a panel discussion at InsTech, alongside Zoe Woods, Claims Improvement Manager at Lloyd’s, and Simon White, Head of Claims at Apollo, to discuss the transformative role of automation in the London market. The conversation focused on how advanced technologies are streamlining claims processes, driving operational efficiency, and fostering innovation
- [Aidan O'Neill discusses the future of P&C insurance in recent interview](https://docosoft.com/news/aidan-oneill-discusses-the-future-of-pc-insurance-in-recent-interview/) - In a recent interview on Reinsurance Business TV, Aidan O'Neill, CEO of DOCOsoft, shared his insights on the key topics expected to dominate Property & Casualty (P&C) insurance conversations in the coming months. He discussed the impact of climate change and extreme weather events, the growing challenges of cyber risks, and the increasing role of artificial
- [Atrium Implements DOCOsoft’s Advanced Claims Management System in Under Six Months](https://docosoft.com/news/atrium-implements-docosofts-advanced-claims-management-system-in-under-six-months/) - Atrium Implements DOCOsoft’s Advanced Claims Management System in Under Six Months 27 February 2025, London – Atrium, the specialist Lloyd’s insurer, has implemented DOCOsoft’s advanced P&C (re)insurance claims management system (CMS) to improve its claims management processes and meet the demands of a rapidly evolving market. DOCOsoft, a leading provider of claims technology solutions, was
- [DOCOsoft Achieves ISO 22301 Certification for Business Continuity](https://docosoft.com/news/iso-22301-business-continuity/) - DOCOsoft is thrilled to announce that we are now ISO 22301 certified, highlighting our commitment to operational resilience and our ability to maintain business continuity in any situation. ISO 22301 is the global standard for Business Continuity Management Systems (BCMS). It helps organisations prepare for and recover from disruptions like natural disasters, cyberattacks, or other
- [DOCOsoft featured in InsTech.ie’s latest insurtech map](https://docosoft.com/news/docosoft-featured-in-instech-ies-latest-insurtech-map/) - DOCOsoft is pleased to be featured in the latest Insurtech Map by InsTech.ie, which highlights the innovation and growth within Ireland’s insurtech ecosystem. As part of this year’s edition, InsTech.ie created a video featuring our Head of Development, Anthony Freeman, who shared insights into how DOCOsoft is transforming the insurance industry through innovative solutions. DOCOsoft
- [DOCOsoft CEO Aidan O'Neill Joins Panel at Insurance Insider London Market Conference](https://docosoft.com/news/docosoft-ceo-aidan-oneill-joins-panel-at-insurance-insider-london-market-conference/) - This week, Aidan O'Neill, Founder and CEO of DOCOsoft, contributed his expertise to the Tackling Cross-Class Claims panel at the Insurance Insider London Market Conference. The session brought together industry leaders, including Stephanie Denton, Paul Handy, and Tobin Ryan, to discuss the growing challenges of cross-class claims in the insurance sector. The panel focused on
- [DOCOsoft's CEO speaks on panel at the London Market Conference](https://docosoft.com/news/docosofts-ceo-speaks-on-the-panel-at-the-london-market-conference/) - At the recent Insurance Insider London Market Conference, DOCOsoft’s Aidan O’Neill was one of four panellists in a session focused on Leveraging New Technologies in Claims. Aidan joined the IUA’s Kim Darrington, Rich Woodhams of Dale, and Steve Flood of Beazley to talk about how new technology can help (re)insurance claims teams deliver better service
- [Optimising Claims Management Webinar with InsTech.ie](https://docosoft.com/news/optimising-claims-management-with-instech-ie/) - We would like to extend a thank you to everyone who joined our recent webinar with InsTech.ie, Optimising Claims Management: Overcoming Industry Challenges. Your participation made the event a great success, and we were thrilled to have such a dynamic group of attendees. During the session, our experts delved into the evolving landscape of claims management,
- [DOCOsoft Joins the InsTech London Community](https://docosoft.com/news/docosoft-joins-the-instech-london-community/) - As the provider of claims management software solutions for the global insurance and financial services markets, DOCOsoft is thrilled to join InsTech, a members-based community for insurance technology entrepreneurs, investors, and market professionals in London. The DOCOsoft team is looking forward to the opportunities created by the InsTech network and look forward to seeing you at
- [DOCOsoft Supports Guinness World Records Cycle Against Cancer](https://docosoft.com/news/docosoft-supports-guinness-world-records-cycle-against-cancer/) - In support of the Aventum Group EC3 Relay initiative, the DOCOsoft team joined AdvantageGo at Leadenhall Market to partake in the Guinness World Records Cycle Against Cancer today, in support of Cancer Research UK. To learn more or to make a donation towards the fundraising target, please visit the EC3 Relay website.
- [Celebrating 16 Years of Innovation and Excellence](https://docosoft.com/news/celebrating-16-years-of-innovation-and-excellence/) - DOCOsoft celebrates 16 years of developing specialist claims software that’s now used across the globe. This achievement wouldn’t be possible without the DOCOsoft team and their passion for excellence. We’d like to also thank our client community for being part of this incredible journey. Here’s to many more years of success together!
- [DOCOsoft's Darren Woolley Presents LMF Market People Claims Team of The Year Award](https://docosoft.com/news/docosofts-darren-woolley-presents-lmf-market-people-claims-team-of-the-year-award/) - DOCOsoft attended the 7th annual London Market Forums Market People Awards 2024 last week at Merchant Taylor's Hall, to celebrate the talented people within EC3's market. As the sponsor of the Claims Professional/Team of The Year London Market Forums Market People award, DOCOsoft would like to congratulate the winners, Beazley Claims Team. As the sponsor of
- [DOCOsoft Hosts User Group Session for London Market Clients](https://docosoft.com/news/docosoft-hosts-user-group-session-for-london-market-clients/) - Our Summer User Community Group gathering took place on the afternoon of Thursday 6 June which coincidentally was the 80th anniversary of the D-Day landings. The event was generously hosted by longstanding DOCOsoft clients Aegis, whose Fenchurch Avenue offices provided the ideal setting. With a packed agenda, more than 60 delegates came together, either in
- [Step into June with DOCOsoft](https://docosoft.com/news/step-into-june-with-docosoft/) - 🚶‍♀️🌟 Step into June with DOCOsoft 🌟🚶‍♂️ DOCOsoft is excited to announce the return of our annual Step Challenge for the month of June! Our team is lacing up their trainers and tracking their steps, all while promoting health, wellness, and a bit of friendly competition. But that's not all! For every step taken, we'll
- [DOCOsoft Shortlisted for the Market People Awards 2024](https://docosoft.com/news/docosoft-shortlisted-for-the-market-people-awards-2024/) - DOCOsoft is thrilled to announce that we have been nominated in the category of “London Market Technology / Innovation Supplier of the Year Award” for the LMF Market People Awards 2024. DOCOsoft is delighted to have achieved this recognition and is looking forward to the ceremony, which will take place in June 2024. Congratulations to
- [DOCOsoft's Annual Summit Held in Dublin](https://docosoft.com/news/docosofts-annual-summit-held-in-dublin/) - Team members from the UK, Ireland, Poland, Spain, Portugal, Bermuda and Japan, gathered in Dublin for DOCOsoft’s annual summit last week. With a series of team leader presentations on some of the exciting work streams moving forward within DOCOsoft, as well as lots of team-building fun in between, the summit ended with a real feel
- [DOCOsoft CEO Speaks at Bermuda Risk Summit InsurTech Panel](https://docosoft.com/news/docosoft-ceo-speaks-at-bermuda-risk-summit-insurtech-panel/) - DOCOsoft’s CEO Aidan O'Neill was joined by InsurTech experts Troy Dort, Josephine Noddings, Ben Rose, and Concetta Yates on the Tradition vs. Transformation panel at the Bermuda Business Development Agency (BDA) Risk Summit. The panel discussed how InsurTech is reshaping risk management, streamlining processes, and propelling the insurance sector forward. The panel also shared strategies
- [DOCOsoft CEO Aidan O'Neill Speaks on Blueprint Two and How Better Data Means Better Decisions](https://docosoft.com/news/docosoft-ceo-aidan-oneill-speaks-on-blueprint-two-and-how-better-data-means-better-decisions/) - DOCOsoft CEO Aidan O'Neill met with Meg Green of Insurance Insider to discuss how Lloyd's Blueprint Two will modernize the market's systems and expand its presence globally. Watch the full interview below:
- [DOCOsoft Shortlisted for Axco Global Insurance Awards](https://docosoft.com/news/docosoft-shortlisted-for-axco-global-insurance-awards/) - DOCOsoft is delighted to be shortlisted for the Axco Global Insurance Awards Global P&C Technology Partner of the Year. Now in its 2nd year, the Axco Global Insurance Awards celebrate the outstanding achievements, innovation and collaboration of the insurance ecosystem managing complex global risk. The judging panel was made up of a diverse range of
- [Season’s Greetings from DOCOsoft](https://docosoft.com/news/seasons-greetings-from-docosoft/) - As the year draws to a close, DOCOsoft would like to take a moment to extend our warmest season's greetings to you and your loved ones, and and thank you for your invaluable support. Wishing you a joyful holiday season and all the best wishes for the new year!
- [DOCOsoft Hosts Annual DOSCARs Ceremony](https://docosoft.com/news/docosoft-hosts-annual-doscars-ceremony/) - Launched in 2018, our annual DOSCARs awards ceremony has become the stand-out highlight of DOCOsoft’s ever-popular and densely well attended annual client Christmas parties. Sober-minded, dedicated professionals for most of the year, DOCOsoft people also know how to have some serious fun when the occasion calls for it. The DOSCARs started out as just a
- [DOCOsoft Shortlisted for the National Insurance Awards 2024](https://docosoft.com/news/docosoft-shortlisted-for-two-national-insurance-awards-2024/) - DOCOsoft is thrilled to announce that we have been shortlisted in the categories “InsurTech Award – Analytics” and "Innovative Product Award - Commerical Lines" at the Insurance Today National Insurance Awards 2024. Celebrating excellence in this dynamic industry, the National Insurance Awards highlight the very best in general insurance provision and management. Featuring 32 categories
- [DOCOsoft's CEO speaks with Meg Green about Blueprint Two](https://docosoft.com/news/docosofts-ceo-speaks-with-meg-green-about-blueprint-two/) - During the recent Insurance Insider London Market Conference, DOCOsoft's CEO Aidan O'Neill spoke with Meg Green about Blueprint Two and helping the industry prepare for the switchover. To watch the full interview, click here.
- [DOCOsoft attended the ML-Labs PhD graduates networking](https://docosoft.com/news/docosoft-attended-the-ml-labs-phd-graduates-networking/) - The DOCOsoft team attended the ML-Labs PhD graduates networking event last week. The event celebrated the remarkable achievements of Ph.D. graduates in machine learning and presented an opportunity to connect with such talented individuals. Dr. Aonghus Lawlor was the keynote speaker on the day and he explored the topic "Generative AI, The Current & Future
- [DOCOsoft User Group and Christmas Party](https://docosoft.com/news/docosoft-user-group-and-christmas-party/) - Representatives from many of the world’s leading (re)insurance carriers came together, in person and online, for DOCOsoft’s twice-yearly User Group gathering on the afternoon of 23 November. DOCOsoft’s Anthony Freeman talked the assembled senior claims people through some of the latest technological innovations we’re bringing on stream, and Jack Burgess previewed our forthcoming next-gen cloud-native
- [DOCOsoft Celebrates Diwali](https://docosoft.com/news/docosoft-celebrates-diwali-festival-of-lights/) - In honour of Diwali, the DOCOsoft team celebrated the festival of lights in our London and Dublin offices. Diwali symbolises the victory of light over darkness, knowledge over ignorance, and hope over despair. It's a time for togetherness, reflection, and the spreading of positivity and cheer. Diwali is a significant occasion that is celebrated by
- [DOCOsoft's CEO Aidan O'Neill facilitated The Insurance Network London Market Claims Panel Session](https://docosoft.com/news/docosofts-ceo-aidan-oneill-participated-in-the-leveraging-new-technologies-in-claims-panel-session-at-the-insurance-network-london-market-claims-2023-conference/) - DOCOsoft's CEO Aidan O'Neill facilitated the 'Leveraging new technologies in claims' panel session at The Insurance Network London Market Claims event yesterday. The full session focused on utilising data, analytics and digital tools to unlock efficiencies and improve the client experience, as well as building a culture of improvement. DOCOsoft can be at the centre
- [DOCOsoft Presents to Ph.D. candidates at ML-Labs boot camp](https://docosoft.com/news/docosoft-speaks-to-the-ph-d-candidates-of-the-ml-labs-boot-camp/) - DOCOsoft’s CEO Aidan O'Neill and Lead Data Scientist Bernard Cosgrave spoke to the Ph.D. candidates of the ML-Labs boot camp this week on the DOCOsoft journey and our research and development projects. If you are interested in a career at DOCOsoft, check out our careers page.
- [DOCOsoft Exhibits at European Insurance Forum 2023](https://docosoft.com/news/docosoft-exhibits-at-eif-2023/) - DOCOsoft exhibited at the European Insurance Forum 2023 within the InsTech.ie Hub. There was an exciting line-up of speakers at the event. Irish Minister for Finance, Michael McGrath TD began the proceedings this morning as a keynote speaker. For the full list of sponsors and event information, visit the EIF 2023 website.
- [DOCOsoft Awarded Highly Commended Award at the Claims & Fraud Awards 2023](https://docosoft.com/news/docosoft-awarded-highly-commended-award-at-the-claims-fraud-awards-2023/) - DOCOsoft was awarded the Insurance Post Highly Commended Award for the Claims Innovation of the Year – Outsourced Partner category at the Claims & Fraud Awards 2023, held at The Brewery, London yesterday evening. A big well done to our brilliant team for continuously rising to this industry’s challenges and solving complex problems, whose work
- [DOCOsoft is sponsoring and exhibiting at ITC Vegas 2023](https://docosoft.com/news/docosoft-is-sponsoring-and-exhibiting-at-itc-vegas-2023/) - DOCOsoft is delighted to be sponsoring and exhibiting at ITC Vegas 2023. ITC Vegas, presented is the world’s largest gathering of insurance innovation, offering unparalleled access to the most comprehensive and global gathering of tech entrepreneurs, investors, and insurance industry leaders. If you’re in attendance, come and visit us at the DOCOsoft kiosk to meet
- [DOCOsoft wins the Best Insurance Technology Award at the National Fintech Awards 2023](https://docosoft.com/news/docosoft-wins-the-best-insurance-technology-award-at-the-national-fintech-awards-2023/) - DOCOsoft is thrilled to announce that we won the Best Insurance Technology Award at the National Fintech Awards 2023. Congratulations to all of the winners on the night and thank you to the National Fintech Awards for a lovely evening. To find out more about the awards click here.
- [DOCOsoft Presents Young Claims Professional of The Year Award](https://docosoft.com/news/docosoft-presents-young-claims-professional-of-the-year-award-2/) - As the official sponsors of the Insurance Insider Honours Young Claims Professional of the Year category, the DOCOsoft team attended a fantastic evening celebrating the exceptional talent in the industry. DOCOsoft’s Graham Sheppard presented the Young Claims Professional of the Year award to the winner Hannah Smedley at Liberty Specialty Markets. DOCOsoft would also like to
- [DOCOsoft Shortlisted for The National Fintech Awards 2023](https://docosoft.com/news/docosoft-shortlisted-for-the-national-fintech-awards-2023/) - DOCOsoft is thrilled to announce that we have been shortlisted for The National Fintech Awards 2023. We have been nominated in two categories; Fintech Company of the Year and Best Insurance Technology Award. The awards aim to celebrate and showcase the best and brightest of Irish Fintech on the island of Ireland. DOCOsoft is delighted
- [The DOCOsoft team attended the "ABCs of LGBTQ+" webinar](https://docosoft.com/news/the-docosoft-team-attended-the-abcs-of-lgbtq-webinar/) - The DOCOsoft team recently attended the "ABCs of LGBTQ+" webinar, hosted by ShoutOut. ShoutOut promotes inclusion through education by delivering LGBTQ+ Educational Programmes in schools, workplaces and service providers. The webinar aimed to promote inclusivity and diversity in the workplace and educate our staff on topics related to LGBTQ+ issues, creating a more inclusive and
- [Aidan O'Neill discusses success of DOCOsoft on the Business Matters programme](https://docosoft.com/news/aidan-oneill-discusses-success-of-docosoft-on-the-business-matters-programme/) - Aidan O’Neill, CEO of DOCOsoft joined Karl Fitzpatrick on the Business Matters weekly business programme this week. The pair discussed the benefits which insurance companies enjoy by using the DOCOsoft platform, how the platform is now being used to process almost half of the claims in the London market and why Aidan is targeting Bermuda
- [DOCOsoft Shortlisted for 2023 Insurance Post's Claims & Fraud Awards](https://docosoft.com/news/docosoft-shortlisted-for-2023-insurance-posts-claims-fraud-awards/) - DOCOsoft is thrilled to announce that we have been shortlisted as a finalist for the 2023 Insurance Post's Claims & Fraud Awards for the category “Claims Innovation of the Year – Outsourced Partner”. Insurance Post's Claims & Fraud Awards are the leading platform for national recognition. The awards celebrate those with a track record of
- [DOCOsoft Hosts User Group](https://docosoft.com/news/docosoft-hosts-user-group/) - DOCOsoft held its User Community Group session yesterday, kindly hosted by Markel in the city of London. As part of the agenda, the DOCOsoft community was presented with insights from Marek Baldy and Sian Keeble, surrounding Blueprint Two, transitional services, and the digital end state. The session explored how DOCOsoft is aligning our roadmaps with Blueprint Two, whilst
- [DOCOsoft delivers innovative new CMS for Bermuda-based reinsurer](https://docosoft.com/news/docosoft-delivers-innovative-new-cms-for-bermuda-based-reinsurer/) - Specialist insurance technology provider DOCOsoft has developed and delivered a new claims management system (CMS) based on ACORD GRLC messaging for the Bermuda reinsurance subsidiary of a leading (re)insurance carrier which manages two Lloyd’s Syndicates. This partnership between the leading (re)insurance carrier and DOCOsoft builds on a longstanding association between the two companies that goes
- [DOCOsoft's Graham Sheppard Presents LMF Market People Claims Team of The Year Award](https://docosoft.com/news/docosofts-graham-sheppard-presents-lmf-market-people-claims-team-of-the-year-award/) - DOCOsoft recently attended the London Market Forums Market People Awards 2023. The event took place in the heart of EC3 at Draper's Hall, where the city's finest gathered to recognise and celebrate the individuals, teams and companies who have made an outstanding contribution in the industry. As the official sponsor of the Claims Professional/Team of
- [DOCOsoft Celebrates 15 years in Business in 2023](https://docosoft.com/news/docosoft-celebrates-15-year-milestone-at-annual-company-summit/) - DOCOsoft celebrates 15 years in business in 2023. To mark that milestone, team members from Ireland, the UK, Poland, Portugal, Japan - and many other places besides – gathered in Dublin, for DOCOsoft’s annual summit. Veterans of previous, smaller summits marvelled at just how much the team had grown in recent years. The summit included
- [DOCOsoft Announced as Insurance Times 2023 Claims Excellence Awards Finalist](https://docosoft.com/news/docosoft-announced-as-insurance-times-2023-claims-excellence-awards-finalist/) - DOCOsoft is pleased to announce we have been selected as a finalist for the Insurance Times 2023 Claims Excellence Awards for the Claims Product Solution of The Year – London Market category. The awards are designed to recognise and reward excellence across claims – the companies, teams, and individuals who have direct contact with customers
- [DOCOsoft CEO Receives 2023 NovaUCD Founder of the Year Award](https://docosoft.com/news/docosoft-ceo-receives-2023-novaucd-founder-of-the-year-award/) - DOCOsoft is thrilled to announce that Aidan O'Neill, Founder, and CEO of DOCOsoft was awarded the NovaUCD Founder of the Year Award at the 2023 NovaUCD Innovation Awards. On receiving the award, Aidan said: “It’s a real honour to be singled out for recognition with the NovaUCD Founder of the Year Award. Over the last
- [DOCOsoft Shortlisted for a Modern Claims Award 2023](https://docosoft.com/news/docosoft-shortlisted-for-a-modern-claims-award-2023/) - DOCOsoft is excited to announce that we have been shortlisted for the Modern Insurance Magazine Modern Claims Awards 2023 in the category Supporting the Industry (26+ Employees). The awards aim to recognise rising and established superstars in the world of claims, and revel in the talent of the industry. For more information about The Modern
- [DOCOsoft Sponsoring Bermuda Risk Summit 2023](https://docosoft.com/news/docosoft-sponsoring-bermuda-risk-summit-2023/) - DOCOsoft are proud to be supporting sponsors of the Bermuda Business Development Agency (BDA) Bermuda Risk Summit 2023, and will be attending on the 6th - 8th March. The team are looking forward to learning more about the Bermuda Claims community by joining leading risk specialists for a series of engaging thought-leadership and keynote presentations.
- [DOCOsoft Hosts User Community Group Session](https://docosoft.com/news/docosoft-hosts-user-community-group-session/) - The DOCOsoft User Community Group Session took place on Thursday 24th November at the Chubb offices in the city of London, where DOCOsoft's senior London market customers were presented with a roadmap of future software developments, as well as a panel discussion surrounding Unifying the Market, with speakers Janine Powell (LMA), Zoe Woods (Lloyd's), Richard Boyd
- [DOCOsoft Present Young Claims Professional of the Year Award](https://docosoft.com/news/docosoft-present-young-claims-professional-of-the-year-award/) - On the 17th September, DOCOsoft took part in the virtual Insider Honours ceremony, hosted by the Insurance Insider. The Insider Honours is an international (re)insurance awards ceremony that recognises market talent. DOCOsoft's growth over the last few years has provided a great insight into the huge pool of young claims talent operating in the market
- [US Fortune 500 Insurance Company Goes Live with DOCOsoft](https://docosoft.com/news/us-fortune-500-insurance-company-goes-live-with-docosoft/) - DOCOsoft is delighted to announce that a United States-based investment and insurance company - a Fortune 500 company headquartered in its namesake city - has gone live with the DOCOsoft Claims Management System. DOCOsoft's CEO Aidan O'Neill said: "The professionalism of the complete joint project teams between the client and DOCOsoft was extremely high. I
- [Happy Holidays, from the DOCOsoft team!](https://docosoft.com/news/happy-holidays-from-the-docosoft-team/) - Thank you for all of your support during what has been a very different year for all of us. Wishing you the best for 2021!
- [Leading Global Reinsurer Goes Live with DOCOsoft](https://docosoft.com/news/leading-global-reinsurer-goes-live-with-docosoft/) - A Tier 1 reinsurance company providing Property and Casualty (P&C) and Life reinsurance solutions to its clients has gone live with a new claims system on an AZURE cloud platform, that is fully managed by DOCOsoft. For this leading reinsurer and its recently acquired Lloyd’s Managing Agent, DOCOsoft is providing a fully managed claim solution. The carrier is one of the largest reinsurance companies in the world, which underscores
- [DOCOsoft Writes for Insider Engage](https://docosoft.com/news/docosoft-writes-for-insider-engage/) - DOCOsoft's Paul Jones writes for Insider Engage and looks behind the hype of distributed ledger technology and highlights other emerging trends in the drive to streamline insurance claims. Available to read on the Insider Engage platform, here!
- [Celebrating DOCOsoft's 13th Birthday](https://docosoft.com/news/celebrating-docosofts-13th-birthday/) - This month, we celebrate DOCOsoft’s 13th official birthday as an Insurance Technology Claims Services provider. Working with 18 London market carriers​ - 40% of the market’s total users - the DOCOsoft CMS manages 15 billion pounds of underwriting stamp capacity, while 50% of all London Market Write Back claims messages are routed through our platform.
- [DOCOsoft speaks on the evolution and future of embedded Insurance with Insider Engage](https://docosoft.com/news/docosoft-speaks-on-the-evolution-and-future-of-embedded-insurance-with-insider-engage/) - Insurance Insider’s May InsiderTech Live event focused on the insurtech market and the evolution and future of embedded insurance, writes DOCOsoft's Paul Jones in Insider Engage, an Insurance Insider publication. Incumbents are spending big; suddenly the leading insurance players are investing significant amounts in technology. To read more, visit Insider Engage.
- [DOCOsoft Continues to Grow With Appointment of Anil Nair In India](https://docosoft.com/news/docosoft-continues-to-grow-with-appointment-of-anil-nair-in-india/) - DOCOsoft has established a footprint in India with the appointment of Anil Nair, Product Manager, India. He is based in Mumbai and will help DOCOsoft to drive forward its ambitious product development strategy. Anil is a seasoned IT professional with over 22 years of experience in Product Development, Customization & Implementation across P&C insurance and
- [DOCOsoft Exhibit at TINtech London Market Claims 2021](https://docosoft.com/news/docosoft-exhibit-at-tintech-london-market-claims-2021/) - DOCOsoft were delighted to be exhibiting at The Insurance Network's TINtech London Market Claims 2021 Conference on the 12th October. DOCOsoft's CEO Aidan O'Neill joined Kim Darrington (IUA), Peter Payne (Lancashire Syndicates) and Paul Brady (Lloyd's of London) at the Future at Lloyd’s and Claims Modernisation Panel, discussing all things Blueprint 2 and Claims Modernisation.
- [DOCOsoft Announced as One of UK InsurTech’s New Luminaries](https://docosoft.com/news/docosoft-announced-as-one-of-uk-insurtechs-new-luminaries/) - DOCOsoft is delighted to have won a 5 Star Insurance Provider 2021 award, handed out by a select panel of independent judges assembled by Insurance Business UK (IBUK) magazine. The award was for claims processing and management. Nominees that gained an 80% or higher rating were given 5-star awards for excellent service and performance. According
- [Prestigious Machine Learning Body Invites Report Authors to Present Insurance Reserve Accuracy and Prediction Paper](https://docosoft.com/news/prestigious-machine-learning-body-invites-report-authors-to-present-insurance-reserve-accuracy-and-prediction-paper/) - DOCOsoft, working with academics from Dublin’s Technological University (TU) and CeADAR Technology Centre for Applied AI, Dublin, has published a review of insurance reserve prediction techniques used in economics and actuarial science literature as well as machine learning and computer science literature. The paper, entitled Insurance Reserve Prediction: Opportunities and Challenges, was accepted at the international conference on Computational Science and Computational Intelligence (CSCI), following peer review from leading machine
- [DOCOsoft CEO Writes for Intelligent Insurer](https://docosoft.com/news/docosoft-ceo-writes-for-intelligent-insurer/) - DOCOsoft CEO Aidan O'Neill recently spoke with intelligentinsurer.com, the website and digital hub for news, interviews, analysis and debate, discussing the future of technology in the claims space. DOCOsoft is an innovative developer of claims management, document management and workflow software, meaning O’Neill is in a good position to know where claims technology is heading. He said
- [DOCOsoft Hosts Company Summit in Ireland](https://docosoft.com/news/docosoft-hosts-company-summit-in-ireland/) - Last week, the DOCOsoft team travelled to Ireland from 12 different airports across the globe to meet for the first time since lockdown, to get together for our annual company summit in county Wicklow, Ireland. During the event, we reflected on our achievements over the past two years of virtual working, as well as discussing aspirations
- [DOCOsoft Presents LMF Market People Claims Professional of The Year Award](https://docosoft.com/news/docosoft-presents-lmf-market-people-claims-professional-of-the-year-award/) - As the official sponsor of the London Market Forum Market People Awards Claims Professional/Team of The Year Award category, the DOCOsoft team attended an evening of celebrating the individuals, teams and companies who have made an outstanding contribution in the industry. DOCOsoft's Graham Sheppard presented the Claims Professional/Team of the Year award to the winner Stuart
- [DOCOsoft Attends Final Year Project Expo 2022](https://docosoft.com/news/docosoft-attends-final-year-project-expo-2022/) - DOCOsoft attended both the Technological University Dublin and Dublin City University Final year Project Expo 2022 this week. This was a fantastic opportunity to meet and interact with the soon-to-be graduates and learn about their final year projects. At the expo, there were 196 projects on display, from the likes of Computer Applications, Enterprise Computing,
- [InsurTech Market Study Visit to Cologne, May 18th - 19th 2022](https://docosoft.com/news/insurtech-market-study-visit-to-cologne-may-18th-19th-2022/) - This May, DOCOsoft attended the InsurTech Market Study Visit. It was great to see old friends and make some new ones. We also took the opportunity to network and learn more at the InsureNXT show and attended the Networking Dinner. InsureNXT is a new, international congress and expo that aims to connect and extend the
- [TINtech Goes Virtual](https://docosoft.com/news/tintech-goes-virtual/) - Earlier this month, we were all looking forward to attending, and exhibiting at, the TINtech Conference in London on 21 June, thinking how good it is to be getting back to in-person conferencing after all the disruptions brought on by Covid-19. Until, that is, threatened rail strikes stepped in where the pandemic had left off.
- [DOCOsoft Announced As Insurance Times 2022 Tech & Innovation Awards Finalist](https://docosoft.com/news/docosoft-announced-as-insurance-times-2022-tech-innovation-awards-finalist/) - DOCOsoft is pleased to announce that we have been selected as a finalist for the Insurance Times 2022 Tech & Innovation Awards for the 'Technology Innovation of the Year – Process Automation' category. Celebrating the very finest in UK general insurance technology and innovation – these awards are designed to recognise outstanding initiatives, individuals and
- [Leading London-based underwriting business chooses DOCOsoft CMS](https://docosoft.com/news/leading-london-based-underwriting-business-chooses-docosoft-cms/) - A leading London-based underwriting business focused on worldwide P&C insurance and reinsurance business, have selected DOCOsoft to provide a Write-Back claims management system (CMS) to handle its entire claims operation. The reinsurers' decision to choose DOCOsoft’s CMS reflects its rich functionality, flexibility, and ability to integrate with users’ other systems, as well as DOCOsoft’s active
- [Insurance Insider Honours Awards 2022](https://docosoft.com/news/insurance-insider-honours-awards-2022/) - We are delighted to announce that DOCOsoft are the proud sponsors of The Young Claims Professional of the year category in the Insurance Insider Honours Awards 2022. With a panel of judges that have exceptional experience in the industry, Insurance Insider Honours acknowledges those that excel in each of the chosen categories. The eleventh Insurance Insider awards ceremony will
- [DOCOsoft Leaders Irish Centre for Diversity Session](https://docosoft.com/news/docosoft-leaders-irish-centre-for-diversity-session/) - Inclusive leadership is an essential capability to drive diverse thinking in a workforce with increasingly diverse talent, markets and customers. As part of diversity and inclusion training at DOCOsoft, we organised an interactive session with the Irish Centre for Diversity for our leaders in DOCOsoft. There were multiple key takeaways from this training - one being, without
- [DOCOsoft’s Bernard Cosgrave helps develop ground-breaking data analytics algorithm](https://docosoft.com/news/docosofts-bernard-cosgrave-helps-develop-ground-breaking-data-analytics-algorithm/) - A learned paper co-authored by DOCOsoft data scientist Dr Bernard Cosgrave, Professor Ali Hadi of Cornell University and Dr Ayman Taha and Dr Susan McKeever, both of Technical University Dublin, has been accepted for publication by top-tier academic journal Expert Systems with Applications. The paper, entitled A Multiple-Association-Based Unsupervised Feature Selection Algorithm for Mixed Data
- [DOCOsoft Presents Young Claims Professional of The Year Award](https://docosoft.com/news/docosoft-presents-young-claims-professional-of-the-year-award/) - As the official sponsors of the Insurance Insider Honours Young Claims Professional of the Year category, the DOCOsoft team attended a fantastic evening of celebrating the exceptional talent in the industry DOCOsoft's Jack Burgess presented the Young Claims Professional of the Year award to the winner Harry Tucker at AXIS. DOCOsoft would also like to congratulate the finalists of
- [DOCOsoft Shortlisted as Insurance Times Awards 2022 Finalist](https://docosoft.com/news/docosoft-shortlisted-as-insurance-times-awards-2022-finalist/) - DOCOsoft are thrilled to announce that we have been shortlisted as a finalist for the category 'Excellence in Technology - Service Provider' at the Insurance Times Awards 2022. The Excellence in Technology - Service Provider category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes and is open to service providers operating
- [DOCOsoft is profiled in Government of Ireland's Financial Services 2026 Growth Strategy](https://docosoft.com/news/docosoft-is-profiled-in-government-of-irelands-financial-services-2026-growth-strategy/) - DOCOsoft is profiled in the latest Government of Ireland's Financial Services Growth Strategy for 2026. DOCOsoft proudly strive for innovation in the insurance sector and align ourselves with the aim to make Ireland a leading European InsurTech hub. For the official publication, visit the Government of Ireland website..
- [DOCOsoft will be exhibiting at the Insurance Insider London Market Conference this month](https://docosoft.com/news/docosoft-will-be-exhibiting-at-the-insurance-insider-london-market-conference-this-month/) - DOCOsoft is attending the Insurance Insider London Market Conference later this month, which for the first time will be a two-day event, held on Monday 21st and Tuesday 22nd November. More than 500 delegates and 60+ speakers will be in attendance at 155 Bishopsgate to discuss the way forward for the development of the industry.
- [DOCOsoft pledges support for Blueprint Two initiative](https://docosoft.com/news/docosoft-pledges-support-for-blueprint-two-initiative/) - DOCOsoft was among 22 market technology vendors to publicly pledge their support for the Blueprint Two initiative, which aims to digitalise the London (re)insurance market. Collectively the vendors represent the entirety of technology providers interacting with Lloyd’s existing central services. The pledge made by all vendors is as follows: “We are committed to supporting our
- [DOCOsoft Shortlisted for a National Insurance Award 2023](https://docosoft.com/news/docosoft-shortlisted-for-a-national-insurance-award-2023/) - DOCOsoft are thrilled to announce that we have been shortlisted for the category “InsurTech Award – Claims” at the National Insurance Awards 2023. Celebrating excellence in this dynamic industry, the National Insurance Awards highlight the very best in general insurance provision and management. Featuring 29 categories for companies and teams that can demonstrate preeminence in
- [Dale Underwriting chooses DOCOsoft claims management system](https://docosoft.com/news/dale-underwriting-chooses-docosoft-claims-management-system/) - Dale Underwriting, a leading London-based underwriting business focused on worldwide P&C insurance and reinsurance business, has selected DOCOsoft to provide a Write-Back claims management system (CMS) to handle its entire claims operation. Dale’s decision to choose DOCOsoft’s CMS reflects its rich functionality, flexibility, and ability to integrate with users’ other systems, as well as DOCOsoft’s

## Events

- [Insurance Insider London Market Conference 2026](https://docosoft.com/events/insurance-insider-london-market-conference-2026/) - Join us as at the Insurance Insider London Market Conference on 11 November. This year’s theme ‘The decisions defining a more competitive London Market’ will explore what top firms are changing now to protect profit, deploy capital more intelligently and stay competitive. Find out more: https://www.events.insuranceinsider.com/lmc26
- [InsTech.ie Transformation Summit 2026](https://docosoft.com/events/instech-ie-transformation-summit-2026/) - The InsTech.ie Transformation Summit is Ireland's premier executive forum for senior insurance leadership. Now in its third year, the Summit brings together decision-makers across P&C, Life & Protection to move beyond the theory of transformation and into the operational reality of delivering it. DOCOsoft is a Gold Partner of the event and we look forward
- [Future Claims Bermuda 2026](https://docosoft.com/events/future-claims-bermuda-2026/) - Future Claims Bermuda will return in 2026 on Monday, 9 November, in partnership with The Bermuda Foundation for Insurance Studies. The event will once again bring the Bermuda claims community together for a half-day afternoon event filled with insight, collaboration, and discussion. DOCOsoft is proud to sponsor The BFIS DOCOsoft Claims Award, which will be
- [TINtech London Market 2026](https://docosoft.com/events/tintech-london-market-2026/) - DOCOsoft is exhibiting at TINtech London Market on Feb 3rd at 155 Bishopsgate Attend to explore how technology is both driving and enabling change in the London market, tackle the operational challenges in achieving a digital operating model and discuss the latest developments in data, analytics and AI and how they are reshaping the London
- [Insurance Insider: AI and Complex Claims – Clearing a Path to Clarity](https://docosoft.com/events/insurance-insider-ai-and-complex-claims-clearing-a-path-to-clarity/) - Specialty commercial insurers face some of the most complex claims in the industry, and claims adjusters are increasingly taxed with navigating high-severity losses against a backdrop of rising inflation and emerging risks. The smartest companies are turning to AI to support those adjusters, streamlining the claims process to improve outcomes for both insureds and the

## Press releases

- [DOCOsoft delivers innovative new CMS for Bermuda-based reinsurer](https://docosoft.com/press_releases/docosoft-delivers-innovative-new-cms-for-bermuda-based-reinsurer/) - Specialist insurance technology provider DOCOsoft has developed and delivered a new claims management system (CMS) based on ACORD GRLC messaging for the Bermuda reinsurance subsidiary of a leading (re)insurance carrier which manages two Lloyd’s Syndicates. This partnership between the leading (re)insurance carrier and DOCOsoft builds on a longstanding association between the two companies that goes

## Case studies

- [Implementing a new core claims system](https://docosoft.com/case_studies/implementing-a-new-core-claims-system/) - About Atrium London-based Atrium Underwriters Limited (Atrium) is a leading Lloyd’s specialist insurer, focused on underwriting complex and specialist risks across global markets. With a history dating back to the 1930s, Atrium combines long-standing market presence with a consistent track record of strong underwriting performance. Atrium manages Syndicate 609, one of the oldest syndicates at
- [Innovating in partnership since 1999](https://docosoft.com/case_studies/aegis-case-study/) - About AEGIS London AEGIS London is a successful, diversified insurance business, leading and participating in a wide range of classes traditionally written in the Lloyd’s market. With more than 220 people in London and three in Canada, the business continues to develop its capabilities in new lines of business, bringing its own unique collaborative style
- [Benefiting from a two-way learning process](https://docosoft.com/case_studies/managing-agency-partners-ltd-map-case-study/) - About MAP Managing Agency Partners (MAP) is an independent, largely employee-owned agency underwriting in the Lloyd's insurance market through its Syndicate 2791. Founded in 2000, MAP rapidly established itself as a leading underwriter in each of the classes of business in which it specialises. The security behind the syndicate reflects a broad spread of third-party
- [A responsive support service makes all the difference](https://docosoft.com/case_studies/a-responsive-support-service-makes-all-the-difference/) - About Faraday Faraday’s Syndicate 435 at Lloyd's underwrites a range of (re)insurance business around the world that includes Aviation, Casualty, Property, Accident & Health, Agriculture, and Energy. Its customers are at the heart of everything Faraday does. Faraday’s experienced and knowledgeable claims team provides a first-class service to clients and brokers and to its own
- [Working smarter and more efficiently](https://docosoft.com/case_studies/apollo-syndicate-management-case-study/) - About Apollo Apollo Syndicate 1969 was originally founded in 2009. Since then, it has grown from a team of five, writing just two classes of business, to nearly 200 people with 23 classes of insurance and reinsurance business. Apollo Syndicate Management Limited secured FCA and PRA authorisation as a standalone managing agency in 2015. Widely
- [A smarter way to manage claims](https://docosoft.com/case_studies/a-smarter-way-to-manage-claims/) - About Markel International London-based Markel International looks after the commercial insurance needs of major businesses, SMEs, professionals and sole traders around the world. Markel International is a subsidiary of US-based global insurer Markel Group, whose insurance operations posted revenues of $8.085billion for 2022, and a gross premium volume of $13.201 billion. Operating through six divisions,
- [Embracing the future of claims technology](https://docosoft.com/case_studies/embracing-the-future-of-claims-technology/) - About Argenta Argenta Syndicate Management Limited is a Lloyd’s managing agency underwriting through Argenta Syndicate 2121. It writes a balanced portfolio of Direct and Facultative Property, Power and Utility, Energy, Marine, Marine and Energy Liability, Treaty Reinsurance, Terrorism, Political Risks, Casualty, and UK SME business. Argenta’s claims team is a key part of the service
- [DOCOsoft breaks new ground in Bermuda, working with ACORD messaging](https://docosoft.com/case_studies/docosoft-breaks-new-ground-in-bermuda-working-with-acord-messaging/) - A leading Lloyd’s managing agency with a Bermuda-based reinsurance operation came to DOCOsoft looking for a claims solution to challenges it faced processing ACORD ECOT and EBOT messages. Prior to DOCOsoft’s involvement, the client’s claims team had no option but to rely on a message management tool (MMT) that required it to carry out a
- [Enhancing claims management efficiency](https://docosoft.com/case_studies/enhancing-claims-management-efficiency/) - About the client The client is the P&C and specialty risk division of a global reinsurer based in Europe, providing insurance solutions and services for businesses of all sizes in hundreds of countries worldwide. It writes a global portfolio of property, casualty, professional, financial lines, specialty insurance and reinsurance business. Moving to a Write-Back CMS
- [Future-proofed claims management peak performance](https://docosoft.com/case_studies/future-proofed-claims-management-peak-performance/) - About the client The client is a global insurer providing tailored insurance cover for large, complex risk exposures worldwide - on both Lloyd’s and its own company paper. The client delivers bespoke cover across the risk spectrum. Its highly skilled risk engineers specialise in providing innovative solutions for unusual and complex client needs. The client
- [A new claims management system drives efficiency gains](https://docosoft.com/case_studies/a-new-cms-drives-efficiency-gains/) - About the client The client writes a global property and casualty (P&C) reinsurance book from strategic (re)insurance centres around the world, offering meaningful lead capacity backed by an innovative and collaborative approach to underwriting across a broad range of P&C reinsurance on both a treaty and facultative basis. The client is known for its highly

## Podcasts

- [Podcast Title 2](https://docosoft.com/podcasts/podcast-title-2/)
- [Podcast Title](https://docosoft.com/podcasts/podcast-title/)

## Testimonials

- [Managing Agency Partners (MAP)](https://docosoft.com/testimonials/managing-agency-partners/) - "If we have an issue of any kind, I can always get hold of someone at DOCOsoft who will get it resolved quickly. That kind of relationship with a technology provider is not something to take for granted."
- [Apollo](https://docosoft.com/testimonials/apollo/) - "DOCOsoft has enabled us to work smarter and more efficiently. That means we can get more done with the same resources in the same amount of time. Ultimately, we’re here to pay valid claims quickly and to provide the highest possible standard of service. DOCOsoft helps us do that."
- [Aegis](https://docosoft.com/testimonials/aegis/) - "Having worked with DOCOsoft for a number of years, I’ve developed a high level of confidence in their ability to put theory into practice and deliver what they promise."
- [Faraday](https://docosoft.com/testimonials/faraday/) - "DOCOsoft’s Claims Management System is an integral tool that allows our claims team to operate efficiently. I would recommend DOCOsoft to my market peers - not only for their system but for their friendly, client-focused approach to business."
- [Markel](https://docosoft.com/testimonials/markel/) - “DOCOsoft have always shown a genuine concern to fully understand our evolving business needs as a customer and do everything they can to support us as we embrace new market initiatives like straight through processing and Blueprint Two. It’s reassuring to work with a technology partner that’s ready and able to adapt and evolve in
- [Argenta](https://docosoft.com/testimonials/argenta/) - “I would struggle to find fault with the service we have had from DOCOsoft. The implementation process was quite possibly the smoothest and least problematic technology project I have ever been involved in.”

## White papers

- [The role of data in building AI for P&C claims management](https://docosoft.com/white-papers/data-ai-pc-claims/) - AI is transforming claims management. Data is what makes it work. From intelligent triage and fraud detection to AI agents and decision support, AI is creating new opportunities for insurers to improve efficiency, reduce operational friction and enhance the claims experience. But without the right data, even the most sophisticated AI tools can fall short.
- [Strengthening the feedback loop between claims and underwriting](https://docosoft.com/white-papers/strengthening-the-feedback-loop-between-claims-and-underwriting/) - Claims is no longer viewed as simply the end of the insurance lifecycle. Across the London Market, it is becoming a strategic source of insight that helps shape underwriting decisions, product development, and overall portfolio performance. In partnership with Insurance Insider, DOCOsoft brought together senior claims leaders to explore how closer collaboration between claims and
- [Implementing a claims management system](https://docosoft.com/white-papers/implementing-a-claims-management-system/) - For many (re)insurers, the claims management system sits at the heart of operations – shaping customer experience, regulatory compliance and financial accuracy. Our new whitepaper, Implementing a Claims Management System, explores the realities of modernising this core platform. It explains the decisions, trade-offs and success factors involved in implementing a new CMS, drawing on real-world
- [Selecting a claims management system](https://docosoft.com/white-papers/selecting-a-claims-management-system/) - For carriers in the P&C (re)insurance market, having the right technology matters more than ever today. In an increasingly digitalised global insurance market, you need to be able to ingest, analyse and leverage ever-increasing volumes of data. And, with structured and unstructured data pouring in from a huge variety of sources, you need to think
- [Leveraging the power of data analytics](https://docosoft.com/white-papers/leveraging-the-power-of-data-analytics/) - Data is an essential foundation for sound decision-making in any business. P&C (re)insurance claims teams have access to a great deal of data. That data may come from the company’s own policy administration system, from brokers or customers making claims, from loss adjusters, experts, consultants, market organisations, and feeds, of one kind or another, from
- [The Importance of a more Rigorous Approach to Counterparty Screening](https://docosoft.com/white-papers/the-importance-of-a-more-rigirous-approach-to-counterparty-screening/) - The news the US has imposed new sanctions on Iran’s biggest shipping company and largest airline for allegedly helping Tehran develop ballistic missiles in contravention of UN sanctions will have made London market insurers sit up and take notice. It was reported Mike Pompeo, US secretary of state, announced sanctions on the Islamic Republic of
- [How Technology is Driving Innovation and Enabling London Market Change](https://docosoft.com/white-papers/how-technology-is-driving-innovation-and-enabling-london-market-change/) - Automation and digitisation are revolutionising the sector. By Aidan O'Neil Technology is rapidly transforming the world of insurance. A new generation of insurtech businesses is reinventing traditional insurance processes. Even the most traditional of insurers are finally getting to grips with a digital future. Technology creates almost unlimited new possibilities. It’s not unusual now for
- [How technology is revolutionising the world of insurance claims](https://docosoft.com/white-papers/how-technology-is-revolutionising-the-world-of-insurance-claims/) - Automation and digitisation are revolutionising the sector. Insurance makes things possible. It protects us against the risk of something going wrong with our cars, our homes, our possessions or our health. Insurance frees businesses to take risks – while managing the impact if trouble strikes. Technology is rapidly transforming the world of insurance. A new
- [Incumbents must Digitise Claims Process to Protect Market Share](https://docosoft.com/white-papers/incumbents-must-digitise-claims-process-to-protect-market-share/) - New technology can help P&C (re)insurance carriers generate insights into loss trends, analyse and leverage claims reserve data, and better monitor performance across their portfolios. For the broader (re)insurance industry, Covid-19 not only resulted in claims running into tens of billions of dollars, but also - as crises so often do - created or accelerated
- [Optimising Machine Learning for Insurance Claims Teams](https://docosoft.com/white-papers/optimising-machine-learning-for-insurance-claims-teams/) - Machine learning plays an increasingly important role in the insurance sector today. It can massively augment a claims team’s ability to process, analyse and make decisions based on the increasingly abundant data they have at their fingertips. Feature selection – the process of separating out and retaining a subset of the most useful or informative
- [Why now is the time to invest in a new claims management system (Future-proofing Claims)](https://docosoft.com/white-papers/why-now-is-the-time-to-invest-in-a-new-claims-management-system-future-proofing-claims/) - For much-needed digitalization projects like the Future at Lloyd’s and Blueprint Two to achieve their potential, insurance and reinsurance carriers must move their claims operations to advanced claims management technology like the DOCOsoft CMS. The digitisation work currently underway at Lloyd’s and in the wider market offers (re)insurers a chance to re-imagine their roles and
- [The prospects for embedded insurance in the big-ticket P&C market](https://docosoft.com/white-papers/the-prospects-for-embedded-insurance-in-the-big-ticket-pc-market/) - The rise of embedded insurance gives carriers an opportunity to partner with vendors of consumer products and services and leverage their distribution network and customer relationships. Embedded insurance is big news right now. For younger consumers in particular, the idea of purchasing a purpose-built insurance solution along with the thing it insures makes a lot
- [Making machine learning work harder in the (re)insurance sector](https://docosoft.com/white-papers/making-machine-learning-work-harder-in-the-reinsurance-sector/) - Timely access to information is crucial to making the right decisions on underwriting, claims, and every other aspect of the insurance process. But in an increasingly data-generative, data-retentive world, insurance decision-makers can sometimes find they have, quite literally, more information than they know what to do with. One of the key tools currently helping insurers
- [The role of blockchain in the P&C world](https://docosoft.com/white-papers/the-role-of-blockchain-in-the-pc-world/) - The distributed ledger or blockchain technology that underpins cryptocurrencies like Bitcoin and Ethereum has long been heralded as a game changer for the insurance sector. A lot of the early hype focused on US-based renters and homeowners insurance provider, Lemonade, which makes extensive use of distributed ledger technology and AI. In the mass-market personal lines

## Tags

- [Uncategorized](https://docosoft.com/uncategorized/)

## Whitepaper Categories

- [AI](https://docosoft.com/white-papers/category/ai/)
- [Blockchain](https://docosoft.com/white-papers/category/blockchain/)
- [Claims](https://docosoft.com/white-papers/category/claims/)
- [Digitisation](https://docosoft.com/white-papers/category/digitisation/)
- [Insurtech](https://docosoft.com/white-papers/category/insurtech/)
- [Machine Learning](https://docosoft.com/white-papers/category/machine-learning/)
- [P & C](https://docosoft.com/white-papers/category/p-c/)