DOCOsoft’s Hypercare Programme
Big technology changes often bring short-term surges in demand for support. With our three-month hypercare programme, as soon as Blueprint Two Phase 1 goes live, DOCOsoft will activate our intensive support service to make sure every client gets the care they need –
when they need it.
Hypercare includes:
- A dedicated hypercare team responding immediately to client needs
- A ring-fenced engineering team solely focused on investigation and resolution
- Access to any fixes and critical patches required
- Help with data gathering, testing, and applying fixes.
Our focused, rapid-response service ensures your continued performance and stability during the critical period after cut-over.
This three-month period of dedicated rapid-response troubleshooting and support is available exclusively to DOCOsoft clients. Throughout this time, DOCOsoft clients will have access to a dedicated engineering team focused solely on investigating and resolving issues without delay. We will meet daily with client teams to review system performance, discuss issues, and coordinate responses.
Our hypercare service includes support for message monitoring, investigation, reprocessing and management to unlock potential issue-resolution bottlenecks. We will also be conducting ongoing analysis of system performance against pre-launch benchmarks to identify deviations or areas for improvement.
All of which means that DOCOsoft clients can be sure of getting all the support they need to achieve a smooth transition into the first phase of Blueprint Two implementation – one step closer to the digital future of London market claims.