InsTech: Why effective implementation is key to successful claims transformation

Date of Event: 5th November 2025

Wednesday 5 November | 11:45am – 12:30pm GMT | Online

Implementing new claims technology is one of the most complex challenges facing insurers. Join DOCOsoft and InsTech for a live webinar exploring real-world lessons from a successful rollout with Atrium Underwriters, and learn what it takes to plan, deliver and embed claims transformation effectively.

Key points:
– How to ensure implementation success from day one
– Why understanding the full scope of organisational change is critical
– How to balance the risks and rewards of upgrading to avoid operational debt and maximise benefit
– What it takes to manage the people side of change and drive adoption
– Why engineering quality determines rollout experience, system stability and long-term scalability
– How to reduce the resource burden on claims and operations teams through smarter delivery models

Speakers:
– Jo Shaw, Programme Delivery Manager, DOCOsoft
– Kim-Anh Nguyen, Senior Project Manager, DOCOsoft
– Andrew Johnson, Claims Operations, Atrium Underwriters
– Matthew Grant, CEO, InsTech

Find out more and register here.

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