Optimise claims insights with DOCOflow
DOCOflow empowers your claims team to work smarter, streamline processes, and perform at maximum efficiency, reducing bottlenecks and effortlessly meeting SLAs.
Smarter claims processing
With DOCOflow, you get a visual overview of the entire claims journey, highlighting processing times, throughput, and bottlenecks. Its system map feature enables claims managers to pinpoint areas where tasks are being held up, and drill down to transaction-level details.
This provides increased oversight and improved efficiency. By revealing both ‘happy paths’ and process bottlenecks, DOCOflow unlocks a deeper understanding of claims management.
Unlock efficiency with DOCOflow’s AI-powered insights
An AI-powered process mining tool, DOCOflow turns event data into actionable insights. This gives you a clear fact-based view of how your processes operate. DOCOflow empowers you to identify inefficiencies, optimise workflows and enhance your resource management.
DOCOflow’s AI-driven smart claims engine goes beyond basic rules, identifying suitable claims for automated processing. Its predictive algorithm helps you reduce the need for manual intervention on high-volume, low-value claims, freeing up resources for more productive use.
In an industry that’s under pressure to improve customer experience, reduce costs and ensure compliance, DOCOflow empowers you to take control, activate data insights, and drive automation.
Case Study: Optimising Claims Processing
One property team was facing slow processing times, with one handler taking twice as long as another, despite handling fewer claims. By analysing data from DOCOflow, it was discovered that the slower handler was a senior team member dealing with more complex claims, while also supporting a junior handler.
Recognising this imbalance, the team expanded by adding a new claims handler, which significantly reduced the overall processing time. This change not only alleviated the senior handler’s workload but also improved efficiency across the team, resulting in faster claim processing and enhanced performance.
Case Study: Enhancing SLA Performance
A team was struggling to meet service level agreements (SLAs), causing delays in response times. After analysing DOCOflow data, it was discovered that one team member was receiving a disproportionately high number of inquiries due to their specialised expertise in a particular area. This over-reliance on a few individuals was affecting the team’s overall performance.
To resolve this, the team’s workload was redistributed, and additional training was provided to upskill other team members in the specialised areas. As a result, the team became more balanced, leading to faster response times and improved efficiency in handling inquiries, ultimately helping them meet their SLAs.
