AI-powered solutions
DOCOsoft is driving the future of claims management with our suite of powerful AI-driven technology that optimises and streamlines every stage of the claims lifecycle.
Revolutionising claims management with advanced AI
At DOCOsoft, we’re at the forefront of innovation, powered by a team of highly skilled experts with deep technical expertise in machine learning (ML), deep learning, natural language processing (NLP), and generative AI.
Leveraging these advanced technologies, our solutions empower claims teams to make faster, more informed decisions, reduce operational costs, and elevate customer experience. With our expert-driven approach, we’re not just improving the claims process – we’re reshaping the future of insurance technology.
Learn more about how DOCOsoft AI solutions can elevate your claims team’s performance:
Identifying insights
Claims documentation often contains vast amounts of unstructured data, making it difficult for adjusters to quickly extract the critical information needed for decision-making. This slows down the claims process and increases the risk of errors.
DOCOsoft’s solution extracts key data from claims documents and organises it into a structured, easily digestible format. By presenting actionable insights, it allows adjusters and handlers to make better-informed decisions quickly, improving both accuracy and speed in claims handling.
Screening claims
Insurance claims can involve various risks, such as compliance breaches, sanctions violations, and potential litigation, that need to be flagged early in the process to avoid costly liabilities. Manually identifying these risks is often slow and prone to oversight.
DOCOsoft’s AI-powered claims screening solution analyses incoming documentation to detect these risks as soon as they come in. By flagging issues proactively, insurers can minimise liabilities and ensure claims are routed correctly and efficiently, reducing exposure to financial and reputational risks.
Ingesting data
Processing claims from emails is often a time-consuming and error-prone task. Insurers typically face the challenge of manually extracting and updating claims information, which leads to inefficiencies and increased chances of mistakes.
DOCOsoft’s AI-driven data ingestion tool automates the entire process of creating and updating claims directly from emails and documents. This not only reduces the manual effort but also enhances accuracy and speeds up claims processing, allowing claims handlers to focus on more critical tasks
Classifying documents
With large volumes of documents flooding in, insurers need an efficient way to manage and prioritise them. Without proper categorisation, documents requiring human review can easily get mixed with those that can be processed automatically, leading to bottlenecks and workflow delays.
DOCOsoft’s intelligent AI models classify documents, separating those that need human intervention from those that are suitable for automation. This helps to streamline workflows and avoid delays, improving overall operational efficiency.
Enhancing underwriting
Underwriters need accurate insights into historical claims data to refine risk assessments and pricing strategies. However, without the right tools to analyse past claims, it’s difficult to spot trends and emerging risks that could impact future decisions.
DOCOsoft’s underwriting intelligence solution analyses historical claims data to uncover trends, correlations, and emerging risks. This provides underwriters with valuable insights that help them assess risks more accurately, adjust pricing strategies, and anticipate future financial impacts with greater precision.
Optimising workflows
Claims teams often struggle with limited visibility into the entire claims process, making it difficult to identify inefficiencies and bottlenecks, and manage resources effectively. This leads to delays, higher costs, and slower response times.
DOCOflow’s AI-powered process mining tool gives you a clear, data-driven view of the entire claims journey, highlighting processing times, bottlenecks, and areas for improvement. Claims managers can pinpoint transaction-level details and optimise workflows. This helps streamline operations, reduce costs, and improve overall efficiency.
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