Thought Leadership

  • It's Time for Lloyd's to Include TPAs in its Reform Agenda

    time by Aidan O'Neill time Oct 20, 2020
    DOCOsoft CEO Aidan O’Neill published an article in October's Insurance Day issue - a single, central claims platform such as that envisaged by the LMA’s Gemini project will bring clarity to third-party administrator contracts, enhance service delivery and reduce claims cost.

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  • Future-proofing Claims

    time by Aidan O'Neill time Oct 23, 2020
    Why now is the time to invest in a new claims management system.

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  • Written In The Stars

    time by Anthony Freeman time Aug 04, 2020
    The delayed delivery of Phase II of the Gemini platform comes at a serendipitous time for the (re)insurance sector, as firms seek to track expert usage and spend.

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  • Taking Information Security Seriously

    time by Brian McLoughlin time Apr 22, 2020
    In the past five years alone, security breaches have increased by 67 per cent – according to an Accenture global survey. 47 per cent of cyber-attacks are targeted at SMEs. The cyber insurance market is growing rapidly to support policyholders at a time when COVID-19 is forcing business to re-assess their business continuity plans, resilience and, indeed, their sustainability.

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  • Custom Job

    time by Aidan O'Neill time Apr 02, 2020
    In today’s fast-evolving Future at Lloyd’s environment there is a major opportunity for claims departments to add value by creating new sources of revenue, re-imagining their traditional roles and adopting an ecosystem mind-set.

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  • The Importance of a more Rigirous Approach to Counterparty Screening

    time by Graham Sheppard time Dec 17, 2019
    In the face of rising sanctions exposure, many insurers continue to rely on out-of-date technology and inefficient manual processes.

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  • Claims Brought to You in Glorious Technicolor

    time by Aidan O'Neill time Dec 16, 2019
    Claims are becoming bigger, complex, more colourful, you might say. We are no longer in the black and white analogue (ECF) age, we have moved into a digital epoch that requires a new palette of colours to connect the increasingly granular, pixelated dots of claims exposures that claims handlers adjust every day. This is where modern, more granular claims management systems - post Write Back - can play their part in a digital claims strategy with built in execution.

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