Thought Leadership

  • Custom Job

    time by Aidan O'Neill time Apr 02, 2020
    In today’s fast-evolving Future at Lloyd’s environment there is a major opportunity for claims departments to add value by creating new sources of revenue, re-imagining their traditional roles and adopting an ecosystem mind-set.

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  • The Importance of a more Rigirous Approach to Counterparty Screening

    time by Graham Sheppard time Dec 17, 2019
    In the face of rising sanctions exposure, many insurers continue to rely on out-of-date technology and inefficient manual processes.

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  • Claims Brought to You in Glorious Technicolor

    time by Aidan O'Neill time Dec 16, 2019
    Claims are becoming bigger, complex, more colourful, you might say. We are no longer in the black and white analogue (ECF) age, we have moved into a digital epoch that requires a new palette of colours to connect the increasingly granular, pixelated dots of claims exposures that claims handlers adjust every day. This is where modern, more granular claims management systems - post Write Back - can play their part in a digital claims strategy with built in execution.

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  • Integrating claims into the London market value chain

    time by Aidan O'Neill time Sep 30, 2019
    Moving claims from the back to the front office will bring risk carriers closer to cedants, brokers, coveholders and clients states DOCOsoft CEO Aidan O'Neill.

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  • Managing Agents are from Mars

    time by Aidan O'Neill time Sep 22, 2019
    The biggest barrier to a transformational claims model is an operational and technological disconnect between the London market and its customers, brokers and delegated agents, writes Aidan O’Neill.

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  • A Shot in the Arm

    time by Aidan O'Neill time May 30, 2019
    Claims reserve analytics could be the boost managing agents need to improve compliance, says Aidan O’Neill, while InsurTech data science solutions could help carriers with reserving accuracy.

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