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Dale Underwriting chooses DOCOsoft claims management system

13 December 2022

Dale Underwriting, a leading London-based underwriting business focused on worldwide P&C insurance and reinsurance business, has selected DOCOsoft to provide a Write-Back claims management system (CMS) to handle its entire claims operation.

Dale’s decision to choose DOCOsoft’s CMS reflects its rich functionality, flexibility, and ability to integrate with users’ other systems, as well as DOCOsoft’s active involvement in the Future at Lloyd’s programme.

Dale’s transition to the DOCOsoft claims management system - including integrations with the firm’s document management, policy, and other internal and external systems - is expected to be complete within three months.

The business will be using a cloud-based implementation of the DOCOsoft CMS, with secure hosting managed by DOCOsoft.

DOCOsoft is also currently engaged in discussions with a number of other leading market players who are considering using its market-leading CMS.

Dale property claims manager Rich Woodhams also acts as project manager for the migration. He commented 'The Dale syndicate is growing, and with our managing agency now live after receiving final approval from Lloyd’s and regulators, there has never been a more important time for us to further streamline our claims processes. It’s critical that we continue to improve on the high standard of service we are known for, and selected DOCOsoft’ CMS based on its reputation for doing just that’.

DOCOsoft CEO Aidan O’Neill said ‘We are delighted that another leading insurance business has recognised the market-leading functionality that our claims management solutions deliver. We believe this latest win reflects not only the outstanding quality of our solution, but also the high calibre of our people, and the very high standards of service and support we provide to clients.’

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