Blog

  • Automation: Game Over for Insurers?

    time by Dr. Bernard Cosgrave time Aug 19, 2017
    In today’s challenging market conditions, underwriters in London are coming under pressure to cut costs and that pressure is being applied to claims teams. The London market is a different beast to the personal lines and SME market, however, and when it comes to major corporate clients and major risks, clients still demand the personal touch. People can still make a difference but they can be supported by automation.

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  • The Implications of Workplace Automation

    time by Dr. Bernard Cosgrave time Aug 10, 2017
    A McKinsey report presents some stark conclusions: for example: “automation will probably change the vast majority of occupations, and up to 45 per cent of all work activities in the United States, where MGI performed its analysis, can be automated right now with current technology. But significant changes are clearly approaching in many industries, including insurance, whose potential for automation resembles that of the economy as a whole.”

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  • How Claims Automation is Relevant to the Customer Experience

    time by Dr. Bernard Cosgrave time Jul 31, 2017
    Today’s fourth industrial revolution encompasses machine learning to genetic engineering and automation, promising more leisure time, as work demands are removed by better, cheaper and more efficient artificial technology.

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  • Single Claims Agreement Update

    time by Eoghan Miggan time Jul 18, 2017
    The development of a Single Claims Agreement Model for non-complex claims within an agreed financial threshold took a significant step forward recently. After gaining approval from both the IUA and LMA Boards, following a proposal from LIIBA and the broking community, the agreement appears to have obtained unanimous agreement from a London market that has proved notoriously resistant to structural change.

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  • An Interview with DOCOsoft: Markel International and Faraday Talk to the Market

    time by Richard Power time Mar 14, 2017
    DOCOsoft had an opportunity to present its Write Back enabled Claims Management System to market practitioners in the Old Library, Lloyd’s on the 21st February. At this well- attended LMA organised event, DOCOsoft decided to dispense with convention and rather than talk at the audience we thought we’d engage with them instead!

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