Client Success Stories

Success Stories

UMAL

UMAL is a mutual organisation owned and controlled by its Member institutions – all of which have an equal vote in the affairs of the company. UMAL operate for the benefit of Higher Education and Further Education institutions across the UK.
DOCOsoft's Claims Management System provides 24/7 access to claims adjusters, providing increased efficiency and shorter claims turnaround times.
The Hartford

The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity.
The Hartford went live with the DOCOsoft Claims Management System solution in November 2020.
Starr Insurance Companies

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Starr went live with a DOCOsoft Write Back enabled CMS in October of 2016.
Markel

Markel International provides a range of specialist insurance solutions for businesses, charities, SMEs, professionals, and sole traders. Markel’s vision of being the best and fastest at paying London market claims took a major step forward in 2016 when the senior leadership team invested in an innovative technology initiative, the Write Back enabled DOCOsoft Claims Management system.
SCOR Channel

The Channel Syndicate is supported by SCOR (the world’s fourth largest reinsurer, rated AA- by the leading international rating agencies). SCOR provides 100% of the capital to the Channel Syndicate.
DOCOsoft's Claims Management System will replace ECF2 and provide a single platform for SCOR and Channel to manage London Market claims, enhancing the existing platform and providing a single platform for SCOR and Channel to manage London Market Claims.
Canopius

Canopius are a global specialty lines (re)insurer and one of the top 10 insurers in the Lloyd’s insurance market. Canopius went live with DOCOsoft's Claims Management System in 2020.
Enstar

With more than 1,300 employees in 27 offices, Enstar leverages its expertise in claims management, risk analysis, and investment to generate value. Enstar also provides management, consulting, and other services to the global insurance industry. Enstar went live with the DOCOsoft Claims Management System in the first quarter of 2020. Due to the Coronavirus lockdown, DOCOsoft and Enstar people working from home in Dublin, London and Tokyo achieved that goal in a completely virtual environment.
AXIS

AXIS brings the sophistication of a top specialty insurer and global reinsurer and the agility of a firm with entrepreneurial roots. AXIS was built to help clients and partners navigate the challenges of a volatile world. DOCOsoft’s objective was to ensure that post merger, AXIS Capital could handle Novae Syndicate 2007 claims from December 2018, which was achieved to the satisfaction of both parties. AXIS have been working with DOCOsoft since 2017.
AXA XL

The AXA Group is a worldwide leader in insurance and asset management, with 160,000 employees serving 108 million clients in 57 countries. In 2019, IFRS revenues amounted to Euro 103.5billion and underlying earnings to Euro 6.5 billion. AXA had Euro 969 billion in assets under management as of December 31, 2019. AXA went live with the DOCOsoft Claims Management System in 2018.

Munich Re

The Munich Re Claims Management System went Live in May 2015. DOCOsoft was selected as the leading Lloyd’s Syndicate’s preferred claims software provider over the previous incumbent supplier, which describes itself on its website as a provider of software products to Property/Casualty insurers. The Munich Re Syndicate CMS project comprised a Subscribe UW System Interface, and was undertaken in a two phased implementation, involving SharePoint DMS integration, full data migration from the previous legacy system, Bordereau and Block Processing, and Events Management functionality.
View Case Study

Pembroke Managing Agency

Pembroke initially engaged with DOCOsoft in 2012/13 to provide it with a claims management solution for a small claims team. In the absence of any system at all, DOCOsoft provided Pembroke’s Lloyd’s platforms with in an efficient, cost effective way of managing its claims coming in on the Lloyd’s platform and responding accordingly.

Since then, DOCOsoft has significantly increased the size of its customer base with major enhancements being made to the DOCOsoft platform and Pembroke becoming one of the last MAs to upgrade to the latest version of the ECF2 Write Back platform. View Case Study

Faraday

The Faraday Claims Management System went Live in January 2013 and since then DOCOsoft has delivered a Claims Management Solution with Sequel Eclipse Interface. DOCOsoft quickly followed that implementation with a bespoke claims CRM Module and recently renewed its Faraday contract for another five years in May 2015 winning a competitive tender over a number of leading, globally renowned software providers. Faraday is one of the six ECF2 Write Back early adopters and is currently undergoing a two phased upgrade to the new Write Back version, which will be live Q4 2015 – Q2 2016. In addition, Faraday has asked DOCOsoft to develop a bespoke EL/PL Ministry of Justice Claims Portal ready to go live in 2016.
View Case Study

Aegis

AEGIS London required the implementation of a robust claims management and workflow system that would improve its existing technology and provide assurance that the company would be operationally robust going forward in an evolving claims environment
View Case Study

Talbot

Write Back has been described as the biggest thing that has happened in the claims space since the electronic claims file (ECF) was introduced in the mid-2000s. The initiative has been driven by the LMA's ECF User Group. DOCOsoft are part of the working group to see the initiative from drawing board to reality. Kat Fraser, who is part of the claims team at Talbot and Chair of the ECF Best Practice Group talks to DOCOsoft in this interview where she outlines how Write Back will transform the London Market
View Case Study

W.R. Berkley

The W R Berkley Claims Management System went Live in June 2013. Since then DOCOsoft has worked closely with W R Berkley to develop a comprehensive, established solution that encompasses Northdoor UW System and Filenet DMS Integrations and provides the leading Lloyd’s Underwriter with a flexible, scalable platform that meets its business needs, offering an integrated solution from insurance systems to IT support. More recently, DOCOsoft assisted the W R Berkley team with its MS Exchange Upgrade in 2015.
View Case Study

Deloitte & Touche

In Ireland, Deloitte & Touche is the fastest-growing professional services organisation, providing a full range of services through 700 people located in Dublin, Cork, and Limerick. A local presence combined with all the benefits of being part of a highly successful global operation allows them to offer their clients unrivalled expertise. Their mission, to help their clients and their people excel, means that they commit themselves to providing an outstanding service to clients in all their Irish offices.

MAP

When DOCOsoft was asked to build a work flow system for MAP in 2007 it duly delivered on time, fulfilled all the client's bespoke requirements and the technology has worked superbly ever since while evolving into a more complex claims management system.
View Case Study

Asta

The leading third party managing agency at Lloyd's, Asta, has relied on DOCOsoft's tried and tested workflow and claims management technology expertise for nearly 10 years. In the early days of their working relationship DOCOsoft serviced Asta's bespoke document management needs and built Lloyd's Managing Agent a simple system to fulfil this requirement.
View Case Study

DOCOsoft - Claims Management and Document Management Solutions

Success Stories