Client Success Stories

Success Stories

Pembroke

Pembroke initially engaged with DOCOsoft in 2012/13 to provide it with a claims management solution for a small claims team. In the absence of any system at all, DOCOsoft provided Pembroke’s Lloyd’s platforms with in an efficient, cost effective way of managing its claims coming in on the Lloyd’s platform and responding accordingly.

Since then, DOCOsoft has significantly increased the size of its customer base with major enhancements being made to the DOCOsoft platform and Pembroke becoming one of the last MAs to upgrade to the latest version of the ECF2 Write Back platform.

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Talbot

Write Back has been described as the biggest thing that has happened in the claims space since the electronic claims file (ECF) was introduced in the mid-2000s. The initiative has been driven by the LMA's ECF User Group. DOCOsoft are part of the working group to see the initiative from drawing board to reality. Kat Fraser, who is part of the claims team at Talbot and Chair of the ECF Best Practice Group talks to DOCOsoft in this interview where she outlines how Write Back will transform the London Market
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W.R. Berkley

The W R Berkley Claims Management System went Live in June 2013. Since then DOCOsoft has worked closely with W R Berkley to develop a comprehensive, established solution that encompasses Northdoor UW System and Filenet DMS Integrations and provides the leading Lloyd’s Underwriter with a flexible, scalable platform that meets its business needs, offering an integrated solution from insurance systems to IT support. More recently, DOCOsoft assisted the W R Berkley team with its MS Exchange Upgrade in 2015.
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A & M Minerals & Metals

A & M Minerals and Metals Ltd, based in London, trades metallurgical raw materials worldwide. Ships non-ferrous scrap and residues.

Deloitte & Touche

In Ireland, Deloitte & Touche is the fastest-growing professional services organisation, providing a full range of services through 700 people located in Dublin, Cork, and Limerick. A local presence combined with all the benefits of being part of a highly successful global operation allows them to offer their clients unrivalled expertise. Their mission, to help their clients and their people excel, means that they commit themselves to providing an outstanding service to clients in all their Irish offices.

Lockheed Martin Air Traffic Control

Operational since 2002 and based in a customer site at the London Area Control Centre in Swanwick near Southampton
"The review team felt that DOCOsoft was the best solution for our requirements"
Mac Ringelberg
UK Infrastructure and Lab Engineering Manager

Watkins

The Watkins Syndicate Claims Management System went Live in May 2015. DOCOsoft was selected as the leading Lloyd’s Syndicate’s preferred claims software provider over the previous incumbent supplier, which describes itself on its website as a provider of software products to Property/Casualty insurers. The Watkins Syndicate CMS project comprised a Subscribe UW System Interface, and was undertaken in a two phased implementation, involving SharePoint DMS integration, full data migration from the previous legacy system, Bordereau and Block Processing, and Events Management functionality.
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Faraday

The Faraday Claims Management System went Live in January 2013 and since then DOCOsoft has delivered a Claims Management Solution with Sequel Eclipse Interface. DOCOsoft quickly followed that implementation with a bespoke claims CRM Module and recently renewed its Faraday contract for another five years in May 2015 winning a competitive tender over a number of leading, globally renowned software providers. Faraday is one of the six ECF2 Write Back early adopters and is currently undergoing a two phased upgrade to the new Write Back version, which will be live Q4 2015 – Q2 2016. In addition, Faraday has asked DOCOsoft to develop a bespoke EL/PL Ministry of Justice Claims Portal ready to go live in 2016.
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MAP

When DOCOsoft was asked to build a work flow system for MAP in 2007 it duly delivered on time, fulfilled all the client's bespoke requirements and the technology has worked superbly ever since while evolving into a more complex claims management system.
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Asta

The leading third party managing agency at Lloyd's, Asta, has relied on DOCOsoft's tried and tested workflow and claims management technology expertise for nearly 10 years. In the early days of their working relationship DOCOsoft serviced Asta's bespoke document management needs and built Lloyd's Managing Agent a simple system to fulfil this requirement.
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Aegis

AEGIS London required the implementation of a robust claims management and workflow system that would improve its existing technology and provide assurance that the company would be operationally robust going forward in an evolving claims environment
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DOCOsoft - Claims Management and Document Management Solutions

Success Stories